Passenger representation
Journeys outside London
Passenger Focus, the operating name of the Passengers' Council, is the independent national consumer watchdog for Britain's rail passengers and England's bus and coach passengers. Their mission is to get passengers the best deal.
If you make a complaint and are unhappy with the response they can take up your issue with the rail company involved. Contact them at:
Passenger FocusFreepost RRRE-ETTC-LEET
PO Box 4257
Manchester
M60 3AR
Phone: 0300 123 2350
e-mail: info@passengerfocus.org.uk
Web: www.passengerfocus.org.uk
London TravelWatch - for journeys in the London Area
London TravelWatch is the operating name for the London Transport Users Committee (LTUC), and was set up under the Greater London Authority Act 1999. They represent passengers views about services provided, procured or licensed by Transport for London. They are also the Rail Passengers Committee for London and represent users of rail services in and around London.
They are independent of the transport industry and, like the RPCs, will consider representations from passengers who remain dissatisfied with the way that the transport operators have dealt with their concerns.
London TravelWatchDexter House
2 Royal Mint Court
London
EC3N 4QN
Phone: 020 3176 2999
Fax: 020 3176 5991
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