With over 352 million customer contacts each year you might expect National Rail Enquiries to be a large organisation. On the contrary; through our innovative approach to multi-sourcing, for which we have won several awards, we have a small company of just twenty five staff. The NRE Team is spilt out across the areas shown below and report directly into the Chief Executive who is guided by a Board.
- Customer Information – responsible for the ongoing provision of concise, consistent and accurate information which is delivered through our information services to third parties
- Online Services – responsible for the strategic development and day-to-day operation of our self-service channels
- Contact Centre – responsible for the strategic development and overseeing the day-to-day operation of our customer contact centre
- Commercial – responsible for strategy, financial and commercial planning