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Company Information: East Midlands Trains (EM)
Last changed: 11:07 on 8 Aug 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | East Midlands Trains |
| Managing Director | Tim Shoveller |
| Company Website | www.eastmidlandstrains.co.uk |
| Head Office - Postal Address |
Midland House Nelson Street Derby DE1 2SA |
| Head Office - Primary Phone Number | 08457 125 678 |
| Head Office - Fax | 01332 263895 |
| Head Office - Email Address | getintouch@eastmidlandstrains.co.uk |
| Head Office - Web Address | |
| Network Map URL | www.eastmidlandstrains.co.uk/routes.php |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 06:00-22:00 Sunday 07:00-22:00 |
| Customer Services - Primary Phone Number | 08457 125 678 |
| Customer Services - Alternate Phone Number | 08457125678 |
| Customer Services - Primary Textphone Number | 08457 078 051 |
| Customer Services - Address | Customer Relations Freepost DY940 Derby DE1 2BR |
| Customer Services - Email Address | getintouch@eastmidlands.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0116 248 1065 |
| Assisted Travel | Yes |
| Assisted Travel - Primary Phone Number | 08457 125 678 |
| Assisted Travel - Primary Textphone Number | 08457 078 051 |
| Assisted Travel - Note |
Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 06:00-22:00 |
| Telesales - Primary Phone Number | 08457 125 678 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 125 678 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
On East Midlands Mainline services and limited East Midlands Connect services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Bicycles can be taken on to all of our trains, free of charge. On East Midlands Mainline and East Midlands Connect between Liverpool and Norwich, cycle reservations are compulsory. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work in the Nottingham area Sunday 5 October 2008
- Engineering work between Stoke-on-Trent and Macclesfield on Sunday 5 October 2008
- Engineering work between Bedford and St Pancras Saturday 4 October 2008
- Engineering work in the Attenborough area Monday 29 September to Friday 3 October 2008
- Engineering work between Wellingborough and Nottingham / Derby /Chesterfield Monday 29 September to Friday 3 October 2008
- Engineering work between Stoke-on-Trent and Macclesfield on Sunday 28 September 2008
- Engineering work in the Nottingham area Saturday 27 to Sunday 28 September 2008
- Engineering work between London St Pancras and Loughborough Saturday 27 September to Sunday 28 September 2008
- Engineering work between St Pancras and Kettering Monday 22 September to Friday 26 September 2008
- Engineering work in the Nottingham area on Sunday 21 September 2008
- Engineering work between Stoke-on-Trent and Macclesfield Sunday 21 September 2008
- Engineering work between Alfreton and Chesterfield until 06:00 Saturday 20 September 2008
- Engineering work between York / Gilberdyke and Doncaster from 07:00 Saturday 20 September to Sunday 21 September 2008
- Engineering work between Alfreton and Chesterfield Tuesday 16 September to Friday 19 September 2008
- Engineering work between London St Pancras and Nottingham Monday 15 September to Friday 19 September 2008
- Engineering work between Stoke-on-Trent and Macclesfield on Sunday 14 September 2008
- Engineering work between London St Pancras and Kettering on Sunday 14 September 2008
- Engineering work between Doncaster and York / Selby on Saturday 13 and Sunday 14 September 2008
- Engineering work between Derby and Ambergate on Sunday 7 September 2008
- Engineering work between Dronfield and Alfreton / Belper on Saturday 6 and Sunday 7 September 2008
- Engineering work between Chesterfield and Nottingham Monday 1 September to Friday 5 September 2008
- Engineering work between Newark North Gate and Grimsby Town Saturday 30 August to Sunday 31 August 2008
- Engineering work between Sleaford and Gainsborough Lea Road Saturday 30 August to 31 August 2008
- Engineering work between Derby and Ambergate Saturday 30 August to Sunday 31 August 2008
- Engineering work between Stoke-on-Trent and Macclesfield Saturday 30 August to Sunday 31 August 2008
- Engineering work between Sheffield and Derby/ Alfreton Saturday 30 August to Sunday 31 August 2008
- Engineering work between Sheffield and Nottingham on Thursday 28 and Friday 29 August 2008
- Engineering work between Stoke-on-Trent and Macclesfield from Saturday 23 to Friday 29 August 2008
- Engineering work between Bedford and Kettering from Saturday 23 to Monday 25 August 2008
- Engineering work between Gainsborough Lea Road and Spalding from Saturday 23 to Friday 29 August 2008
- Engineering work between Luton and Bedford from Monday 18 to Friday 22 August 2008
- Engineering work between Tutbury & Hatton and Uttoxeter on Saturday 16 and Sunday 17 August 2008
- Engineering work between Norwich and Ely on Saturday 16 August 2008
- Engineering work between Bedford and Flitwick from 23:00 on Saturday 16 until 09:00 on Sunday 17 August 2008
- Engineering work between Gainsborough Lea Road and Spalding from Saturday 16 to Friday 22 August 2008
- Engineering work between Norwich and Attleborough Monday 11 August to Friday 15 August 2008
- Engineering work between Newark North Gate and Grimsby Town Monday 11 August to Friday 15 August 2008
- Engineering work between London St Pancras and Kettering Monday 11 August until Friday 15 August 2008.
- Engineering work between Sleaford and Gainsborough Lea Road Monday 11 August to Friday 15 August 2008
- Engineering work between Sleaford / Newark Castle and Gainsborough Lea Road / Barnetby Saturday 9 August to Sunday 10 August 2008
- Engineering work between Loughborough and Derby / Nottingham from 2200 Saturday 9 August to Sunday 10 August 2008.
- Engineering work between Chesterfield and Nottingham Saturday 9 August 2008
- Engineering work between Norwich and Ely Saturday 9 August to Sunday 10 August 2008
- Engineering work between Ely and Brandon from Monday 4 to Friday 8 August 2008
- Engineering work between Gainsborough Lea Road and Spalding from Saturday 2 to Friday 8 August 2008
- Engineering work between Wellingborough and Leicester from Monday 28 July to Friday 1 August 2008
- Engineering work between Kettering and Bedford on Sunday 27 July 2008
- Engineering work between Chesterfield and Derby on Saturday 26 July 2008
- Engineering work between Gainsborough Lea Road and Spalding from Saturday 26 July to Friday 1 August 2008
- Engineering work between Derby and Sheffield from Monday 21 to Friday 25 July 2008
- Engineering work between Bedford and Luton on Sunday 20 July 2008
- Engineering work between Chesterfield and Derby on Saturday 19 July 2008
- Engineering work between Leicester, Loughborough and Derby from Monday 14 to Friday 18 July 2008
- Engineering work between Peterborough and Loughborough on Sunday 13 July 2008
- Engineering work between Luton and London St Pancras on Sunday 13 July 2008
- Engineering work between Chesterfield and Derby on Saturday 12 July 2008
- Engineering work between Derby and Nottingham from 22:00 each night Sunday 6 to Friday 11 July 2008
- Engineering work between Peterborough and Loughborough on Sunday 6 July 2008
- Engineering work between Peterborough and Loughborough on Sunday 29 June 2008
- Engineering work between Luton and London St Pancras from Sunday 29 June to Friday 3 July 2008
- Engineering work between Nottingham and Sheffield until 05:30 on Saturday 28 June 2008
- Engineering work between Chesterfield and Derby Saturday 28 June 2008
- Engineering work between Nottingham and Alfreton & Mansfield Parkway from Tuesday 24 June until 05:30 Friday 27 June 2008
- Engineering work between Leicester / Derby and Long Eaton / Sheffield from Monday 23 June to Friday 27 June 2008
