Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone). From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk.

Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services. Check our website or call our information line for more details.