Property found at stations is kept on site for a few days. Customers can enquire locally.

Copies of the Southeastern Disabled Peoples Protection Policy are available from Customer Services.

Tickets can be purchased from any station ticket office or self-service ticket machine. There is a telesales service at Network Business Travel Service for corporate account clients only.

Tickets for groups over 10 using Southeastern services are quota controlled and must be booked at least seven days before travel. The Group Travel Service team are available Monday to Friday 0900 to 1700.

Reservations are required for group travel and are recommended for mobility impaired customers requiring assistance. Reservations are not available for any other journeys on Southeastern.

Penalty Fares are in operation and from the 12th June 2005 will be extended across the Southeastern network, except for the routes Strood to Paddock Wood and Sittingbourne to Sheerness. Check posters at local stations for details.

Cycles are not permitted on peak time services arriving in London from Mon to Fri between 07:00 and 09:59, and leaving London between 16:00 and 18:59. Folding cycles may be carried on board any train, provided they are folded before being taken onto the train.