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Company Information: Arriva Trains Wales (AW)
Last changed: 10:37 on 27 Aug 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Arriva Trains Wales |
| Managing Director | Tim Bell |
| Company Website | www.arrivatrainswales.co.uk |
| Head Office - Postal Address |
St Mary's House 47 Penarth Road Cardiff CF10 5DJ |
| Head Office - Primary Phone Number | 0845 6061 660 |
| Head Office - Fax | 029 2064 5349 |
| Head Office - Email Address | customer.relations@arrivatrainswales.co.uk |
| Head Office - Web Address | www.arrivatrainswales.co.uk |
| Network Map URL | www.arrivatrainswales.co.uk/route_map.aspx |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Services - Primary Phone Number | 0845 6061 660 |
| Customer Services - Fax Number | 029 2064 5349 |
| Customer Services - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Services - Web Address | www.arrivatrainswales.co.uk |
| Customer Services - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| Assisted Travel | Monday-Sunday 08:00-20:00 |
| Assisted Travel - Primary Phone Number | 08453 003 005 |
| Assisted Travel - Primary Textphone Number | 08457 585 469 |
| Assisted Travel - Note |
Disabled Persons Protection Policy available by post. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Telesales - Primary Phone Number | 08709 000 773 |
| Telesales - Alternate Phone Number | 08709 000 777 |
| Telesales - Note |
Minimum transaction £10. Please allow 5 days for delivery. |
| Group Travel | Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 |
| Group Travel - Primary Phone Number | 08709 000 767 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free on Arriva Trains Wales' services, where applicable. |
| Penalty Fares Note |
Penalty fares are not in operation on Arriva Trains Wales services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Cycles are carried free of charge on all services subject to space being available. Cycle spaces may also be reserved on trains shown in timetables as seat reservations possible. This service is also free of charge. Cycles are not carried on Cardiff suburban services arriving in Cardiff between 07.30-09.00 or departing Cardiff between 16.00-18.00 Monday to Friday. Folding cycles are carried on all services if fully folded. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Harlech and Barmouth on Saturday 9 and Sunday 10 November 2008
- Engineering work between Chester and Helsby on Sunday 9 November 2008
- Engineering work between Rogestone and Ebbw Vale Parkway until 18:20 on Sunday 9 November 2008
- Engineering work between Cardiff Central and Bridgend on Sunday 9 November 2008
- Engineering work between Gloucester and Cheltenham Spa on from 21:00 on Saturday 8 until 13:00 on Sunday 9 November 2008
- Engineering work between Chester and Helsby until 16:50 on Sunday 2 November 2008
- Engineering work between Merthyr Tydfil / Aberdare / Treherbert and Radyr each night from Monday 27 until Thursday 30 October 2008
- Engineering work between Crewe and Chester from Monday 27 until Thursday 30 October 2008
- Engineering work between Radyr and Merthyr Tydfil / Aberdare / Treherbert until 16:30 on Sunday 26 October 2008
- Engineering work between Llanelli and Pantyffynon from Sunday 26 until Friday 31 October 2008
- Engineering work between Wrexham Central and Bidston from 19:45 on Saturday 25 October until 13:45 on Sunday 26 October 2008
- Engineering work between Port Talbot Parkway and Swansea from 22:30 on Saturday 25 October and Sunday 26 October 2008
- Engineering work between Gobowen and Chester from 19:45 on Staurday 25 October until 13:45 on Sunday 26 October 2008
- Engineering work between Newport and Hereford from 21:50 on Saturday 25 October 2008
- Engineering work between Reading and Bedwyn form 22:00 each night from Monday 20 to Thursday 23 October 2008
- Engineering work between Bridgend and Maesteg from 21:50 each night from Monday 20 to Thursday 23 October 2008
- Engineering work between Chester and Manchester Piccadilly on Sunday 19 October 2008
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend until 16:35 on Sunday 19 October 2008
- Engineering work between Bridgend and Swansea from 23:30 Saturday 18 October and all day Sunday 19 October 2008
- Engineering work between Wrexham Central and Bidston on Saturday 18 and Sunday 19 October 2008
- Engineering work between Chester and Manchester Piccadilly on Sunday 12 October 2008
- Engineering work between Crewe and Chester until 16:50 on Sunday 12 October 2008
- Engineering work between Shrewsbury and Woverhampton Sunday12 October 2008
- Engineering work between Welshpool and Newtown from 17:00 on Saturday 11 to Sunday 12 October 2008
- Engineering work between Wrexham Central and Bidston on Saturday 11 and Sunday 12 October 2008
- Engineering work between Pwllheli and Porthmadog on Saturday 11 and Sunday 12 October 2008
- Engineering work between Cardiff Central and Radyr until Saturday 11 October to Sunday 12 October 2008
- Engineering work between Cardiff Central and Swansea from 23:30 on Saturday 8 and Sunday 9 November 2008
- Engineering work between Cardiff Central, Cathays and Cardiff Bay from Monday 6 to Thursday 9 October 2008
- Engineering work between Machynlleth and Aberystwyth from Monday 6 to Thursday 9 October 2008
- Engineering work between Warrington Bank Quay and Chester from Monday 6 to 9 October 2008
- Engineering work between Llanelli and Carmarthen until 17:00 on Sunday 5 October 2008
- Engineering work between Cardiff Central and Radyr until Sunday 5 October 2008
- Engineering work between Chester and Manchester Piccadilly Sunday 5 October 2008.
- Engineering work between Shrewsbury and Woverhampton Sunday 5 October 2008
- Engineering work between Wrexham Central and Bidston from 19:30 Saturday 4 October and 5 October 2008
- Engineering work between Welshpool and Newtown Saturday 4 October to Sunday 5 October 2008
- Engineering work between Cardiff Central and Swansea from 23:20 Saturday 4 October 2008.
- Engineering work between Porthmadog and Pwllheli Saturday 4 October to Sunday 5 October 2008
- Engineering work between Shrewsbury and Wrexham General Monday 29 September to Thursday 2 October 2008
- Engineering work between Shrewsbury and Woverhampton Sunday 28 September 2008
- Engineering work between Radyr and Pontypridd Sunday 28 September 2008
- Engineering Work between Llanelli and Ponturddulais from 15:00 Sunday 28 September 2008
- Engineering work between Newtown and Machynlleth on Saturday 27 and Sunday 28 September 2008
- Engineering work between Swansea and Carmarthen / Milford Haven Saturday 27 September to Sunday 28 September 2008
- Engineering work between Runcorn East / Runcorn and Earlestown / Hunts Cross Saturday 27 September to Sunday 28 September 2009
- Engineering work between Crewe and Stockport from Monday 22 September to Thursday 25 September 2008
- Engineering work between Cardiff Queen Street and Rhymney Monday 22 September to Thursday 25 September 2008
- Engineering work between Rogerstone and Ebbw Vale Parkway Monday 22 September to Thursday 25 September 2008
- Engineering work between Cardiff Central and Penarth / Barry Island / Bridgend until 16:35 Sunday 21 September 2008
- Engineering work between Rhymney and Cardiff Queen Street until 16:15 Sunday 21 September2008
- Engineering work between Warrington Bank Quay and Leyland Sunday 21 September 2008
- Engineering work between Swansea and Carmarthen / Milford Haven Saturday 20 September Sunday 21 September 2008
- Engineering work between Cardiff Central and Swansea from 23:20 Saturday 20 September 2008.
- Engineering work between Newtown and Machynlleth Saturday 20 September to Sunday 21 September 2008
- Engineering work between Cardiff Central and Bridgend Monday 15 September to Thursday 18 September 2008
- Engineering work between Merthyr Tydfil/ Aberdare/ Treherbert an Radyr Monday 15 September to Thursday 18 September 2008
- Engineering work between Gloucester and Severn Tunnel Junction Monday 15 September to Thursday 19 September 2008
- Engineering work between Chester and Warrington Bank Quay Monday 15 September Thursday 18 September 2008
- Engineering work between Rogerstone and Ebbw Vale Parkway until 18:00 Sunday 14 September 2008.
- Engineering work between Swansea and Carmarthen until 17:00 Sunday 14 September 2008
- Engineering work between Cadoxton and Barry Island / Bridgend on Saturday 13 and Sunday 14 September 2008
- Engineering work between Newtown and Machynlleth on Saturday 13 and Sunday 14 September 2008
- Engineering work between Rhyl and Holyhead until 05:15 each morning between Tuesday 9 and Friday 12 September 2008
- Engineering work between Rhyl and Holyhead from 23:15 each night from Monday 8 to Thursday 11 September 2008
- Engineering work between Swansea and Llanelli from 22:45 each night between Monday 8 and Thursday 11 September 2008
- Engineering work between Cathays and Cardiff Queen Street until 16:40 on Sunday 7 September 2008
- Engineering work between Barry and Bridgend on Saturday 6 and Sunday 7 September 2008
- Engineering work between Radyr and Cardiff Queen Street each night from Monday 1 September to Thursday 4 September 2008
- Engineering work between Cheadle Hulme and Levenshulme Monday 1 September to Friday 5 September 2008
- Engineering work between Barry and Bridgend on Sunday 17 August 2008
- Engineering work between Barry and Bridgend on Saturday 2 and Sunday 3 August 2008
- Engineering work between Shrewsbury and Wrexham General on Saturday 2 and Sunday 3 August 2008
- Engineering work between Rhymney and Tir-Phil from Saturday 25 July to Sunday 7 September 2008
