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Company Information: Chiltern Railways (CH)
Last changed: 16:21 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Chiltern Railways |
| Managing Director | Adrian Shooter |
| Company Website | http://www.chilternrailways.co.uk |
| Head Office - Postal Address |
Chiltern Railways 2nd floor, Western House Rickfords Hill Aylesbury Buckinghamshire HP20 2RX |
| Head Office - Primary Phone Number | 08456 005 165 |
| Head Office - Fax | 01296 33 21 26 |
| Head Office - Web Address | http://www.chilternrailways.co.uk |
| Network Map URL | http://www.chilternrailways.co.uk/plan-your-journey/our-route/ |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-17:30 |
| Customer Services - Primary Phone Number | 08456 005 165 |
| Customer Services - Fax Number | 01296 332126 |
| Customer Services - Address | Chiltern Railways 2nd floor, Western House Rickfords Hill Aylesbury Buckinghamshire HP20 2RX |
| Customer Services - Web Address | http://www.chilternrailways.co.uk/get-in-touch/ |
| Customer Services - Note | We welcome your feedback, suggestions and ideas to help us to make changes to improve your services. |
| Lost Property | Monday-Friday 12:00-20:00 |
| Lost Property - Primary Phone Number | 08456 005 165 |
| Lost Property - Fax Number | 0207 333 3002 |
| Lost Property - Address | Chiltern Railways Lost Property Marylebone Station Melcombe Place London NW1 6JJ |
| Lost Property - Web Address | http://www.chilternrailways.co.uk/lostproperty |
| Lost Property - Note | Callers are able to leave a message at other times and Chiltern Railways will contact the caller if the item has been found. |
| Assisted Travel | Monday-Sunday 07:00-20:00 |
| Assisted Travel - Primary Phone Number | 08456 005 165 |
| Assisted Travel - Primary Textphone Number | 08457 078051 |
| Assisted Travel - Address | Customer Services Manager Chiltern Railways Western House 14 Rickfords Hill Aylesbury HP20 2RX |
| Assisted Travel - Web Address | http://www.chilternrailways.co.uk/travelling-with-us/disabled-travellers-info/ |
| Assisted Travel - Note | A copy of the Chiltern Railways Disabled Persons Protection Policy is available from the Chiltern Railways website. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 07:00-20:00 |
| Telesales - Primary Phone Number | 08456 005 165 |
| Telesales - Web Address | http://www.chilternrailways.co.uk/tickets |
| Telesales - Note | Tickets are also available online from the Chiltern Railways website. |
| Group Travel | Monday-Friday 09:30-16:30 |
| Group Travel - Primary Phone Number | 01494 420117 |
| Group Travel - Address | Chiltern Railways Group Travel Service Bicester North Station Chiltern Approach Buckingham Road, Bicester OX26 6EF |
| Group Travel - Web Address | http://www.chilternrailways.co.uk/tickets-and-fares/special-deals/group-save/ |
| Group Travel - Note | You may not have realised that if 10 or more people travel together on Chiltern Railways you're entitled to a 25% discount! Booking your Group Travel tickets is easy! Simply call our Business Travel office on 01494 420117 (Mondays to Fridays, 0930 to 1630), telling us where and when you want to travel and how many will be travelling. We'll give you a price straightaway, and tell you the best trains to catch. Advance booking is essential to take advantage of this special deal, and tickets can only be booked through our Business Travel office (you don't have to be travelling on business!). Tickets can be collected from the office at Bicester North station or posted to you - please allow 3 working days. |
| Seat Reservations | No |
| Seat Reservations - Note | Seat reservations cannot be made for journeys on Chiltern Railways. |
| Penalty Fares Note |
Passengers travelling with Chiltern Railways must carry a valid ticket for their entire journey. If a station does not have a ticket office, or the ticket office is closed, a ticket can be purchased from the self-service ticket machine(s) on the station. If the ticket required is not available from the self-service ticket machine, then a 'permit to travel' should be purchased from the machine on the station. Where these are not available, tickets should be purchased at the first opportunity during the journey.
Failure to purchase a valid ticket for the entire journey may leave passengers liable to pay a penalty fare. This would be £20 or twice the appropriate full single fare to the next station stop, whichever is the greater. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Primary Phone Number | 08456 005 165 |
| Cycle Policy - Address | Chiltern Railways 2nd floor, Western House Rickfords Hill Aylesbury Buckinghamshire HP20 2RX |
| Cycle Policy - Web Address | http://www.chilternrailways.co.uk/cycles |
| Cycle Policy - Note | Carried free of charge on off-peak services. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between London Marylebone and Great Missenden on Saturday 19 and Sunday 20 July 2008
- Engineering work between London Marylebone and Great Missenden on Saturday 5 and Sunday 6 July 2008.
- Engineering work between London Marylebone and Amersham on Saturday 31 May and Sunday 1 June 2008
