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Company Information: First Capital Connect (FC)
Last changed: 16:21 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First Capital Connect |
| Managing Director | Elaine Holt |
| Company Website | http://www.firstcapitalconnect.co.uk |
| Head Office - Web Address | http://www.firstcapitalconnect.co.uk |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Customer Services - Primary Phone Number | 0845 026 4700 |
| Customer Services - Fax Number | 0845 676 9904 |
| Customer Services - Primary Textphone Number | 0800 975 1052 |
| Customer Services - Address | Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP |
| Customer Services - Web Address | http://www.firstcapitalconnect.co.uk |
| Customer Services - Email Address | customer.relations.fcc@firstgroup.com |
| Lost Property | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Lost Property - Primary Phone Number | 0845 026 4700 |
| Assisted Travel | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Assisted Travel - Address | Freepost RRBR-REEJ-KTKY First Capital Connect Customer Relations Department PO Box 443 PLYMOUTH PL4 6WP |
| Assisted Travel - Web Address | http://www.firstcapitalconnect.co.uk |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from postal address |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | No |
| Group Travel | Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed |
| Group Travel - Primary Phone Number | 0845 026 4700 |
| Seat Reservations | No |
| Penalty Fares Note |
A penalty fare of £20 is in operation on First Capital Connect services or twice the full single fare to the next station at which the train stops, whichever is the greater amount |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
First Capital Connect welcomes cyclist however restrictions do apply: • on trains that arrive at a London terminal between 07:00 and 10:00 or depart from a London terminal between 16:00 and 19:00 on Mondays to Fridays (except public holidays). London terminal means King’s Cross, City Thameslink and Moorgate. • on trains between Drayton Park and Moorgate at any time • on trains between Royston and Ely in either direction that depart or arrive Cambridge between 07:45 and 08:45, with the exception of the 07:15 and 07:45 departures from King’s Cross. Folding bicycles can be carried on any service at any time. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Hendon and London Bridge until 13:30 on Sunday 20 July 2008
- Engineering work between Kentish Town and London Blackfriars / Herne Hill on Saturday 12 and Sunday 13 July 2008
- Engineering work between Hitchin and Biggleswade on Saturday 12 and Sunday 13 July 2008
- Engineering work between Flitwick and Bedford on Sunday 6 July 2008
- Engineering work between Kentish Town and London Bridge on Saturday 28 and Sunday 29 June 2008
- Engineering work between Hendon and London Bridge on Sunday 22 June 2008
- Engineering work between Kentish Town and London Bridge on Saturday 21 June 2008
- Engineering work between Kentish Town and London Blackfriars on Sunday 15 June 2008
- Engineering work between City Thameslink and West Hampstead Thameslink on Sunday 8 June 2008
- Engineering work between Cambridge and Ely / Downham Market on Sunday 1 June 2008.
- Engineering work between Finsbury Park and Alexandra Palace until 08:30 Sunday 1 June 2008
- Engineering work at London Bridge Sunday 1 June 2008.
- Engineering work between City Thameslink and London Bridge Sunday 25 May 2008
- Engineering work between City Thameslink and Herne Hill on Saturday 17 and Sunday 18 May 2008

