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Company Information: First Great Western (GW)
Last changed: 16:28 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First Great Western |
| Managing Director | Andrew Haines |
| Company Website | http://www.firstgreatwestern.co.uk |
| Head Office - Postal Address |
Head Office Milford House 1 Milford Street Swindon SN1 1HL |
| Head Office - Primary Phone Number | 08457 000 125 |
| Head Office - Fax | 01793 499516 |
| Head Office - Web Address | http://www.firstgreatwestern.co.uk |
| Network Map URL | http://www.nationalrail.co.uk/tocs_maps/fgw_map.pdf |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 07:00-22:00 |
| Customer Services - Primary Phone Number | 08457 000 125 |
| Customer Services - Fax Number | 0845 600 8363 |
| Customer Services - Primary Textphone Number | 0800 294 9209 |
| Customer Services - Address | First Great Western Freepost SWB40576 Plymouth PL4 6ZZ |
| Customer Services - Web Address | http://www.firstgreatwestern.co.uk/contactus |
| Customer Services - Email Address | fgwfeedback@firstgroup.com |
| Lost Property | Monday-Sunday 07:00-22:00 |
| Lost Property - Primary Phone Number | 08457 000 125 |
| Assisted Travel | Monday-Friday 08:00-22:00 Weekend 09:00-22:00 |
| Assisted Travel - Primary Phone Number | 0800 197 1329 |
| Assisted Travel - Primary Textphone Number | 0800 294 9209 |
| Assisted Travel - Address | First Great Western Freepost SWB40576 Plymouth PL4 6ZZ |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Friday 07:00-22:00 Weekend 08:00-19:00 |
| Telesales - Primary Phone Number | 08457 000 125 |
| Telesales - Web Address | http://www.firstgreatwestern.co.uk |
| Telesales - Note | Allow three working days for delivery. A next day delivery can be arranged at £5 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder). |
| Group Travel | Monday-Sunday 07:00-22:00 |
| Group Travel - Primary Phone Number | 08457 413 777 |
| Seat Reservations | Monday-Sunday 07:00-22:00 |
| Seat Reservations - Primary Phone Number | 08457 000 125 |
| Penalty Fares Note |
You must always have a valid ticket to travel on First Great Western trains because anyone who deliberately avoids paying their fare, risks prosecution. If you board any of our trains without a ticket, at a station where ticket buying services are available, you may be charged the full Single or Return fare relevant to your journey, or be reported for prosecution, or receive a penalty fare (if travelling from a station within the penalty fares zone).
From 31 March 2007 the Penalty Fares zones will be extended.To view the new zones visit the First Great Western website, www.firstgreatwestern.co.uk. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Primary Phone Number | 08457 000 125 |
| Cycle Policy - Primary Textphone Number | 0800 294 9209 |
| Cycle Policy - Web Address | http://www.firstgreatwestern.co.uk/Content.aspx?id=80 |
| Cycle Policy - Note | Cycles are carried free of charge. However, space can be limited, and there are restrictions on carrying cycles on busy high speed and commuter services. Check our website or call our information line for more details. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Reading and Theale from 23:00 on Saturday 19 to Sunday 20 July 2008
- Engineering work between Blackwater / Brookwood and Guildford / Farnham on Sunday 13 July
- Engineering work in the Worcester area on Sunday 13 July 2008
- Engineering work between Didcot Parkway and Oxford from 23:30 on Saturday 12 until 09:00 on Sunday 13 July 2008
- Engineering work between Reading and Theale from 23:00 on Saturday 12 to Sunday 13 July 2008
- Engineering work between Blackwater and Guildford on Sunday 6 July 2008
- Engineering work between Reading and Theale from 22:20 on Saturday 5 until 09:00 on Sunday 6 July 2008
- Engineering work between Havant and Barnham on Sunday 29 June 2008
- Engineering work between Barnham and Havant on Sunday 29 June 2008
- Engineering work between Reading/Newbury and Bedwyn from 22:20 on Saturday 28 until 09:00 on Sunday 29 June 2008
- Engineering work between Slough and Reading from Monday 23 June to Thursday 26 June 2008
- Engineering work between Reading and Didcot Parkway from Monday 23 June to Thursday 26 June2008
- Engineering work between Newport and Cardiff Central on Sunday 22 June 2008
- Engineering work between Worthing and Brighton from Sunday 22 June until 04:00 Monday 23 June 2008
- Engineering work between Didcot Parkway and Oxford on Sunday 22 June 2008
- Engineering work bewteen Taplow and Maidenhead 23:00 Saturday 21 June and bewteen Langley and Maidenhead from 00:01 to 08:30 Sunday 22 June 2008
- Engineering work bewteen Ledbury and Hereford from Saturday 21 June to Sunday 22 June 2008
- Engineering work between Theale and Bedwyn from 22:40 on Saturday 14 and all day Sunday 15 June 2008
- Engineering work between Oxford and Hanborough on Sunday 15 June 2008
- Engineering work between Reading and Guildford on Sunday 15 June 2008
- Engineering work between Banbury and Oxford on Sunday 15 June 2008
- Engineering work between Cardiff Central and Severn Tunnel Junction from 23:30 on Saturday 14 June 2008
- Engineering work between Didcot Parkway and Appleford until 17:05 on Sunday 8 June 2008
- Engineering work between Hove and Angmering on Sunday 8 June 2008
- Engineering work between Bristol Parkway and Severn Tunnel Junction on Saturday 7 June 2008
- Engineering work between Reading and Bedwyn from Monday 2 June to Thirsday 5 June 2008
- Engineering work between Didcot Parkway and Oxford from 22:35 Sunday 1 June until 04:45 Monday 2 June 2008
- Engineering work between Slough and Maidenhead From 22:20 Saturday 31 May to Sunday 1 June 2008.
- Engineering work between Bristol Parkway and Bristol Temple Meads Saturday 31 May until 10:45 Sunday 1 June 2008
- Engineering work between Chichester and Ford on Saturday 31 May and Sunday 1 June 2008.
- Engineering work between Reading and Didcot Parkway on Monday 26 May and Thursday 29 May 2008
- Engineering work between Slough and Reading from Monday 26 May to Thursday 29 May 2008
- Engineering work between Maidenhead and Furze Platt. Sunday 25 May 2008
- Engineering work between Didcot Parkway and Appleford Saturday 24 to Monday 26 May 2008
- Engineering work between Bristol Temple Meads and Bristol Parkway from 22:15 Saturday 24 until 11:25 Sunday 25 May
- Engineering work between Reading and Basingstoke on Sunday 18 May 2008
- Engineering work between Earlswood and Three Bridges on Sunday 18 May 2008
- Engineering work between Fareham, Portsmouth & Southsea and Portsmouth Harbour until 16:00 on Sunday 18 May 2008
- Engineering work between Bristol Temple Meads and Bristol Parkway from 21:45 on Saturday 17 until 11:20 on Sunday 18 May 2008
- Engineering work between Newbury and Bedwyn on Saturday 17 May and Sunday 18 May 2008
- Engineering work between Slough and Reading from Monday 12 May to Friday 16 May 2008
- Engineering work between Westbury and Taunton on Saturday 10 and Sunday 11 May 2008
- Engineering work between Cardiff Central and Bristol Temple Meads on Saturday 10 and Sunday 11 May 2008
- Engineering work between Newquay and Par from 15:00 Friday 9 May to Mon 12 May 2008
