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Company Information: CrossCountry (XC)
Last changed: 16:21 on 3 May 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | CrossCountry |
| Managing Director | Andy Cooper |
| Company Website | http://www.crosscountrytrains.co.uk |
| Head Office - Postal Address |
CrossCountry 85 Smallbrook Queensway Birmingham B5 4HA |
| Head Office - Fax | 0121 654 7601 |
| Head Office - Email Address | info@crosscountrytrains.co.uk |
| Head Office - Web Address | http://www.crosscountrytrains.co.uk |
| Network Map URL | http://www.crosscountrytrains.co.uk/ams/routes/networkmap_new.pdf |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-20:00 Saturday 09:00-18:00 |
| Customer Services - Primary Phone Number | 0870 010 0084 |
| Customer Services - Fax Number | 0121 654 7603 |
| Customer Services - Primary Textphone Number | 0121 654 7604 |
| Lost Property | Monday-Friday 08:30-20:15 Saturday 09:00-16:00 |
| Lost Property - Email Address | lost.property@crosscountrytrains.co.uk |
| Lost Property - Note |
Lost Property enquiries should be directed to the Customer Relations team or your nearest staffed station. |
| Assisted Travel | No |
| Assisted Travel - Note |
Copies of the Disabled People’s Protection Policy are available from http://www.crosscountrytrains.co.uk and Customer Relations. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-18:00 |
| Telesales - Primary Phone Number | 0844 811 0124 |
| Group Travel | Monday-Friday 08:00-18:00 |
| Group Travel - Primary Phone Number | 0871 244 2388 |
| Seat Reservations | Yes |
| Penalty Fares Note |
See CrossCountry Trains Website |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note | |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Leicester and Stamford on Sunday 13 July 2008
- Engineering work between Blackwater / Brookwood and Guildford / Farnham on Sunday 13 July
- Engineering work in the Worcester area on Sunday 13 July 2008
- Engineering work between Derby and Nottingham from 22:00 each night Sunday 6 to Friday 11 July 2008
- Engineering work between Leicester and Stamford on Sunday 6 July 2008
- Engineering work between Newport and Cardiff Central on Sunday 22 June 2008
- Engineering work between Reading / Woking and Guildford / Ascot / Alton on Sunday 22 June 2008
- Engineering work between Peterborough and Loughborough on Sunday 22 June 2008
- Engineering work between Cambridge and Audley End until 12:00 Sunday 22 June 2008
- Engineering work between Chestefield and Sheffield on Sunday 15 June 2008
- Engineering work between Banbury and Oxford on Sunday 15 June 2008
- Engineering work between Carstairs and Bellshill on Sunday 8 June 2008
- Engineering work between Wolverhampton and Stafford from 22:55 Saturday 7 June until 13:45 Sunday 8 June 2008
- Engineering work between Bristol Parkway and Severn Tunnel Junction on Saturday 7 June 2008
- Engineering work between Crewe and Stockport from Monday 2 to Thursday 5 June 2008.
- Engineering work between Basingstoke and Winchester from Monday 2 to Wednesday 4 June 2008 each night from 22:40
- Engineering work at Worcester Shrub Hill Sunday 1 June 2008.
- Engineering work between Haymarket and Motherwell on Sunday 1 June 2008.
- Engineering work between Bristol Parkway and Bristol Temple Meads Saturday 31 May until 10:45 Sunday 1 June 2008
- Engineering work between Crewe, Stoke-on-Trent & Congleton on Saturday 31 May and Sunday 1 June 2008
- Engineering work between Derby and Nottingham. Tuesday 27 May to Friday 30 May 2008
- Engineering work between Nuneaton and Hinckley from Saturday 24 to Monday 26 May 2008
- Engineering work between Bristol Temple Meads and Bristol Parkway from 22:15 Saturday 24 until 11:25 Sunday 25 May
- Engineering work between Crewe / Congleton and Stoke-on-Trent from Saturday 24 to Friday 30 May 2008
- Engineering work between Reading and Basingstoke on Sunday 18 May 2008
- Engineering work between Nuneaton and Hinckley on Sunday 18 May 2008
- Engineering work between Congleton and Stafford on Sunday 18 May 2008
- Engineering work between Bristol Temple Meads and Bristol Parkway from 21:45 on Saturday 17 until 11:20 on Sunday 18 May 2008
- Engineering work between Leicester and Birmingham New Street on Saturday 10 May and Sunday 11 May 2008
- Engineering work between Leicester and Birmingham New Street on Sunday 4 May and Monday 5 May 2008
- Engineering work between Leicester and Birmingham New Street on Saturday 26 April and Sunday 27 April 2008
