Lisa is a state of the art virtual assistant - known as a 'Linguabot' - and is here 24-hours a day, seven days a week to help you. Working for National Rail Enquiries, she knows a great deal about travelling by train – from helping you choose the best ticket for your journey, to telling you about what facilities are available at your local railway station. She can even take you on a step by step guide of our Online Journey Planner.

What are you waiting for? Ask her a question!

Lisa is always learning. She started working for National Rail Enquiries in July 2007, so she won't know everything just yet. We regularly review the conversations that Lisa has with people, so we know where there are gaps in her knowledge.

If you find that Lisa is experiencing problems understanding what you're asking her, try asking in another way. Alternatively, you can contact us through our feedback area.