Comment or complaint about a train journey, station or ticket office?

If you have a comment or complaint about a train journey, station or ticket office you should contact the Train Company or station operator directly.

This includes the following topics:

  • Ticket refunds
  • Compensation for delays
  • Booked reservations
  • Problems with the train service
  • Problems at stations
  • Issues with ticket machines
  • Not receiving booking emails

Last updated:   20 August 2014