Feedback or complaint about National Rail Enquiries?

Quality of information is always our top priority but we know things can sometimes go wrong.

If you think there is something we should know about our services, please get in touch. We will respond within 10 working days.

Email: customer.relations@nationalrail.co.uk

Phone: 0800 022 3720 (Open Monday to Friday 09:00 to 17:00 except Christmas Day)

Customer Relations Team
Suite 410
1 Northumberland Avenue
Trafalgar Square
London
WC2N 5BW

These contact details are only for those wishing to comment on National Rail Enquiries.

Comments, complaints and feedback about delays, refunds and claims, train journeys, stations or ticket offices should be sent to the appropriate Train Operating Company or station operator.

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdogs;

  • Transport Focus (for journeys across the National Rail network) or, 
  • London TravelWatch (for journeys with London)

Transport Focus

Email:advice@transportfocus.org.uk

Phone:0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

London TravelWatch

Email: enquiries@londontravelwatch.org.uk

Phone: 020 3176 2999 (Monday to Friday 09:00 to 17:00)

London TravelWatch
169 Union Street
London
SE1 OLL

Last updated:   12 January 2018