Feedback or complaint about National Rail Enquiries?

Quality of information is always our top priority but we know things can sometimes go wrong.

If you think there is something we should know about our services, please get in touch. We will respond within 10 working days.


Customer Relations Team
Suite 410
1 Northumberland Avenue
Trafalgar Square


Phone: 0800 022 3720

(Open Monday to Friday 09:00 to 17:00 except Christmas Day)

These contact details are only for those wishing to comment on National Rail Enquiries. Comments, complaints and feedback about delays, refunds and claims, train journeys, stations or ticket offices should be sent to the appropriate Train Operating Company or station operator.