Unhappy with the response from National Rail Enquiries?

If you remain unhappy with the response you have received from National Rail Enquiries, or if you feel your complaint remains unresolved, you can contact the below independent passenger groups for advice.

Email: advice@transportfocus.org.uk  

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

Email: enquiries@londontravelwatch.org.uk

Phone: 020 3176 2999 (Monday to Friday 09:00 to 17:00)

London TravelWatch
169 Union Street
London
SE1 OLL