To discuss any aspect of our response please contact the Customer Relations Team who will ensure your concern is reviewed.
In the event that you remain dissatisfied you can contact:
London Travel Watch: the official consumer watchdog for journeys in the London area.
169 Union Street
Phone: 020 3176 2999 (Monday to Friday 09:00 to 17:00)
For journeys outside of the London area you should contact Transport Focus.