Transport Focus

To discuss any aspect of our response please contact the Customer relations team who will ensure your concern is reviewed.

In the event that you remain dissatisfied you can contact (for journeys outside of London) the independent consumer watchdog, Transport Focus.

Transport Focus have two offices:

Transport Focus
2-6 Salisbury Square

Email: or online contact form.

Phone: 0300 123 0860


Transport Focus
7th Floor, Piccadilly Gate, Store Street,
M1 2WD or online contact form.

Phone: 0300 123 2140



For journeys within the London area you should contact London TravelWatch.

Last updated:   29 April 2016