To discuss any aspect of our response please contact the Customer relations team who will ensure your concern is reviewed.
In the event that you remain dissatisfied you can contact (for journeys outside of London) the independent consumer watchdog, Transport Focus.
Transport Focus have two offices:
2-6 Salisbury Square
Phone: 0300 123 0860
7th Floor, Piccadilly Gate, Store Street,
Phone: 0300 123 2140
For journeys within the London area you should contact London TravelWatch.