Your Comments

To respond to your queries, we have a dedicated team who will respond to feedback sent via our website as soon as possible.

By phone

Please note: Calls to National Rail Enquiries numbers may be monitored for quality purposes.

  • National Rail Enquiries: 08457 48 49 50
  • TrainTrackerâ„¢: 0871 200 49 50 (calls cost 10p per minute from a BT landline, calls from other operators and mobiles may be higher)
  • TrainTrackerâ„¢ Text - text station name to: 8 49 50
  • National Rail Enquiries from overseas (Please note: International rates apply): +44 (0) 207 278 5240
  • National Rail Enquiries Textphone (for customers with hearing impairments): 0845 60 50 600
  • Welsh language: 0845 60 40 500

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Customer Relations
National Rail Enquiries



Feedback Form

We handle over 360,000 customer enquiries every day and quality of information is always our top priority. Nevertheless, things occasionally go wrong.

If you've had a problem with National Rail Enquiries, we're sorry and we want to put things right. Whether it's a suggestion about our website or our feedback about our TrainTrackerâ„¢ service, we want to know!