Feedback and questions
To comment about a train journey, station or ticket office
If you have a comment or complaint about a train journey (including delays), stations or ticket offices or wish to request a ticket refund you should find the details of the appropriate Train Operating Company or station operator and write to their 'Customer Relations Team'. National Rail Enquiries will be unable to assist you.
To enquire about fares, timetable information or to comment about National Rail Enquiries
National Rail Enquiries provides fare and timetable information over the telephone, and via self service portals. We have a dedicated team who will respond to comments, queries and questions, sent via our website within 24 hours.
By telephone
A full list of useful telephone numbers will point you in the right direction.
By post
National Rail EnquiriesCustomer Relations
Freepost RSEH-TBGE-HBJJ
Plymouth
PL4 6AB
PLEASE REMEMBER - Complaints and feedback about delays, refunds, train journeys, stations or ticket offices should be sent to the appropriate Train Operating Company or station operator.
If you have a complaint about National Rail Enquiries specifically, please contact us first. If you remain dissatisfied with the way that we handle your complaint you may wish to seek independent Passenger Representation.