Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Note 3 seats in Ticket Office
Shelter on Platform 1 - not suitable for wheelchairs (narrow door and 1 step). Platform 2 - step-free shelter with seat.
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
Note Toilets are open when the station is staffed
-
Pay phone
Pay phone No -
Internet
Public Wi-Fi Yes Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Balcombe
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:10-14:30
Saturday 06:10-14:30
Sunday Closed
- Self-service machines
No- Collect from counter
Yes- Collect from machine
No
- Penalty fares
-
Penalty Fares apply to journeys from Balcombe station when travelling with:
- First Capital Connect
- Southern Railway
Accessibility and mobility access
- Customer help points
-
Yes
The help point is yellow and automated
- Staff help
-
Monday-Friday 06:10-14:30
Saturday Closed
Sunday Closed
- Accessible ticket machines
No
- Accessible ticket office counter
No
- Induction loop
Yes
- Ramp for train access
No
- Accessible taxis
Yes
Accessible taxis to/from this station to/from the nearest accessible station can be arranged through Southern Assisted Travel - 0800 138 1016. For other taxi journeys, contact local taxi companies, details of which can be found at www.traintaxi.co.uk.
- Accessible public telephones
No
- Nearest stations with more facilities
-
The nearest station(s) with more facilities than Balcombe are:
- Haywards Heath
- Three Bridges
- Accessible toilets
No
- Step free access coverage
Partial station
Step-free access from car park to platform 1 (for trains to London). Footbridge with steps to platform 2 (for trains to Brighton). Nearest step-free staffed station is Haywards Heath.
- Impaired mobility set down
Yes
In Car Park
- Disabled parking
Yes
- 1 spaces
Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
No
1 machine
- Wheelchairs
No
- Ticket gates
No
General services information
- Customer service
-
No
Call Customer Services 08451 272920
- Left luggage
-
No
Call Customer Services 08451 272920
- Lost property
-
No
Call Customer Services 08451 272920
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Part-time
Monday-Friday 07:00-09:00
Sunday Closed
Saturday Closed
Station map
- Station plan
- View larger version
- Stations made easy
- Show [BAB] route