Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available (Two) Women-only waiting room Yes -
Trolleys
-
Refreshments
Note Coffee kiosk
Cold drinks vending machine
Food vending machine
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
Note Available on platforms 2 and 4.
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes Note News agent
Dry cleaner
Mini supermarket
Passport Photo Booth
Colchester
- Connection time
- 4 minutes (minimum)
- Cycle storage
Yes
424 cycle spaces - includes a lockable secure 208-space cycle compound in the main car park, 100 spaces on the north side and 116 spaces on the south side.
- Sheltered cycle storage
- Yes
- Cycle storage location
-
Situated by the South entrance, and in the main car park by the North entrance.
- Car park
-
Yes
Station Car Park - 1400 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Reduced Daily Parking after 1600 (Monday to Friday) £2.30.
Saturday all day £2.10
Sunday all day £1.00
National Car Parks Ltd (Operator)
0845 050 7080 (for car park queries only) (primary)
www.ncp.co.uk
customer.service@ncp.co.uk
Charges: £6.60 peak, £3.80 off peak, £27.00 weekly, £103.70 monthly, £1057.50 annually
Premium Bays - 90 spaces
Saturday 24 hours
Sunday 24 hours
National Car Parks (Operator)
0845 050 7080 (primary)
Charges: £1,515.00 annually
- Taxi rank
-
Yes
- Rail replacement
-
Replacement transport stop at the bus stops on station forecourt (North entrance)
- Bus services
-
Yes
Colchester is a PlusBus location click here to see the PlusBus map
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 04:30-23:15
Saturday 04:30-22:30
Sunday 06:00-23:15
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
Ticket Express
Ticket hall and station entrance
- Penalty fares
-
Penalty Fares apply to journeys from Colchester station when travelling with:
- Greater Anglia (Except when travelling to Chappel & Wakes Colne, Bures and Sudbury)
Accessibility and mobility access
- Customer help points
-
Yes
Help points available in the subway and on platform 1.
- Staff help
-
Monday-Sunday 24 hours
- Accessible ticket machines
-
Yes
- Accessible ticket office counter
-
Yes
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
RADAR key accessible toilets are on platforms 2 and 4.
For information about National Key Toilets visit www.radar-shop.org.uk
- Step free access coverage
- Whole station
Step free access throughout the station using lifts and stairlifts between platforms
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 16 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
Yes
- Ticket gates
- Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the lost property phone line - 0845 600 7245 (option 7).
Closed on Christmas Day and Boxing Day.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Sunday 24 hours - CCTV
-
Within station
Car park
Cycle storage
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [COL] route