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Ely (ELY)

Managed by Greater Anglia

 
Station Road
Ely
CB7 4BS
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Waiting Rooms Available
    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine Yes
    Notes

    Located on concourse
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Ely station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops Yes
 
 

Ely

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Route planning around the station including maps and platforms

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Station Message: Alert!

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.  Thank you.

Transport links

Connection time
4 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Partial
Cycle storage location
10 racks in car park, 89 racks on platform 1
Car park
Yes

Station Car Park - 121 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Reduced daily parking after 1600 (Monday to Friday) £2.30

Saturday all day £2.30

Sunday all day £3.60



National Car Parks Ltd (Operator)

0845 050 7080 (for car park queries only) (primary)
www.ncp.co.uk
customer.service@ncp.co.uk

Charges: £4.40 peak, £3.90 off peak, £18.00 weekly, £69.10 monthly, £704.50 annually


National Car Parks Ltd (Operator)

Taxi rank
Yes
Rail replacement

Replacement transport stop on station forecourt

Bus services
Yes
Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 06:00-20:00
Saturday 06:00-20:00
Sunday 08:30-18:30
Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes

2 nTicket machines are located on the station concourse

Penalty fares

Penalty Fares apply to journeys from Ely station when travelling with:

  • First Capital Connect
  • Greater Anglia (except when travelling on the Ely to Norwich route)

Penalty Fares do not apply if travelling with:

  • East Midlands Trains
  • CrossCountry

Accessibility and mobility access

Customer help points
Yes

A help point is available in the car park.


Staff help
Monday-Friday 05:15-01:00
Saturday 05:15-01:00
Sunday 08:00-01:00
Accessible ticket machines
Yes
Accessible ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
No

Details of nearest taxis are shown on station information poster

Accessible public telephones
No
Accessible toilets
Yes

A RADAR-key accessible toilet is available on platform 1, during opening hours of the station.

Step free access coverage
Whole station

 

Impaired mobility set down
No
Disabled parking
Yes - 3 spaces Parking is free for disabled customers displaying a valid International Blue Badge
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday Closed

The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage
No
Lost property
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday Closed

The hours shown are for the lost property phone line - 0845 600 7245 (option 7).

Closed on Christmas Day and Boxing Day.

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 05:15-01:00
Saturday 05:15-01:00
Sunday 08:00-01:00

Station map

Station plan

Large station plan for Ely

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