Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms None Note no Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change Yes -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi Yes Note Find WiFi Hotspots around Heathrow Airport T123 station Web kiosk Yes Note In terminals -
Post box
-
Tourist information office
Tourist information office Yes Note In terminals -
Shops
Shops Yes
Heathrow Airport Terminals 1, 2 and 3
- Connection time
- 11 minutes (minimum)
- Cycle storage
Yes
In terminals
- Sheltered cycle storage
- To be confirmed by station operator
- Car park
-
Yes
- Taxi rank
-
Yes
has taxi ranks at the airport terminals
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Sunday 05:00-23:59
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Ticket machines can only issue tickets, including collection of pre-purchased tickets for journeys on Heathrow Express or Connect services ONLY.
London Underground tickets and Travelcards can be purchased from the Underground station ticket office.
Various locations around station
- Penalty fares
-
Penalty Fares apply to journeys from Heathrow Airport T123 station when travelling with:
- London Underground
Penalty Fares do not apply if travelling with:
- Heathrow Express
- Heathrow Connect
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Friday 05:00-00:00
Saturday 05:00-00:00
Sunday 05:00-00:00
- Accessible ticket machines
-
No
To be introduced April 2007
- Accessible ticket office counter
-
No
To be introduced April 2007
- Induction loop
-
Yes
- Ramp for train access
-
No
- Accessible taxis
-
Yes
- Accessible public telephones
-
No
- Accessible toilets
-
No
- Step free access coverage
- Whole station
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
- Impaired mobility set down
-
No
- Disabled parking
-
No
- Accessible car park equipment
-
No
- Wheelchairs
-
No
- Ticket gates
- No
General services information
- Customer service
-
Yes
- Left luggage
-
Yes
available in the terminals
- Lost property
-
Yes
020 8745 7727
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Full-time
Monday-Sunday 05:00-23:59
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [HXX] route