Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops No
Poole
- Connection time
- 4 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- Partial
- Car park
-
Yes
Station Car Park - 146 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
4 motorbike spaces
Pay & Display
Sat £6.50-Sun £1.00
Weekend tickets available from 1200 Fri £9.00
Charges: £6.50 peak, £2.00 after 1600 Mon-Sat off peak, £6.50 Mon-Sat, £1.00 Sun daily, £32.50 weekly, £93.00 monthly, £279.00 three-monthly, £950.00 annually
- Taxi rank
-
Yes
- Rail replacement
-
Station forecourt, off Serpentine Road
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 05:55-19:00
Saturday 07:00-18:00
Sunday 09:00-19:00
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
-
Yes
Located at entrance on platform 1 and in the booking hall
- Smartcards validators
- Yes
- Penalty fares
-
Penalty Fares apply to journeys from Poole station when travelling with:
- South West Trains
Accessibility and mobility access
- Customer help points
-
Yes
Help points are available on all platforms
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 04:50-23:40
Saturday 04:50-23:40
Sunday 06:00-23:30
- Accessible ticket machines
-
Yes
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible ticket office counter
-
No
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- Accessible taxis
-
Yes
- Accessible public telephones
-
No
- Accessible toilets
-
Yes
A National Key Scheme toilet is available in the main booking hall. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:
- Step free access coverage
- Whole station
There is level access to both side of the station.
Interchange between platforms is via a ramped underpass at the London end of the platforms.
- Impaired mobility set down
-
No
- Disabled parking
-
Yes
- 3 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
Yes
- Ticket gates
- No
General services information
- Customer service
-
Yes
Please contact our Customer Service Centre on 0845 6000 650
- Left luggage
-
No
- Lost property
-
Yes
Lost Property enquiries tel 020 7401 7861(0730-1900 Mon-Fri)
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 04:50-22:35
Saturday 04:50-22:35
Sunday 06:00-22:00
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [POO] route