Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available (One) Note Waiting room is situated on platform 4.
A waiting shelter is also available on platform 1.
Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee kiosk
Cold drinks vending machine
Food vending machine
Food outlet (Seating unavailable)
-
ATM machine
ATM machine Yes Notes Located on concourse
Bureau de change No -
Toilets
Note on platform 3/4
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes Note News agent
Dry cleaner
Romford
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:00-20:00
Saturday 06:15-20:00
Sunday 07:10-20:10
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
In the ticket hall
- Get Oyster card here
Yes- Top up Oyster pay as you go here
Yes- Use Oyster pay as you go here
Yes- London fare zone
-
Zone 6
- Penalty fares
-
Penalty Fares apply to journeys from Romford station when travelling with:
- Greater Anglia
Accessibility and mobility access
- Customer help points
-
Yes
Situated within the subway area.
- Staff help
-
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Accessible ticket machines
Yes
Situated on the concourse as you enter the station.
- Accessible ticket office counter
Yes
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
Yes
Situated on the concourse and within the subway area
- Accessible toilets
Yes
Accessible (RADAR key) toilet situated on platform 4
- Step free access coverage
Whole station
- Impaired mobility set down
No
- Disabled parking
No
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
Yes
General services information
- Customer service
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Left luggage
-
No
- Lost property
-
Yes
Monday-Friday 08:00-18:00
Saturday Closed
Sunday ClosedThe hours shown are for the lost property phone line - 0845 600 7245 (option 7).
Closed on Christmas Day and Boxing Day.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Saturday 04:20-01:30
Sunday 05:30-01:30
Station map
- Station plan
- View larger version
- Stations made easy
- Show [RMF] route