Passenger Services

Join us on Twitter and Facebook

Twitter and Facebook are exciting social networking sites, which enable users to communicate in a quick and direct way...

What is Twitter?

Twitter is a website designed to allow people to communicate and stay connected by exchanging quick, frequent, 140 character messages. When you log into Twitter, you simply choose whose messages you want to receive and how you want to receive them.

What is following?

If you follow National Rail Enquiries (@nationalrailenq), you'll get our service disruption information and updates on your homepage when you log in to Twitter, or on your mobile phone if you've registered it to your account.

To start receiving messages from National Rail Enquiries, or another person, visit their profile page and click "follow". Alternatively, if you've registered your mobile phone just send a text message to Twitter with the words "follow [username]". As soon as a new update is posted, you'll see it on your homepage, on a Twitter application or you'll get a text message.

How do I follow National Rail Enquiries?

National Rail Enquiries have the following Twitter profiles:

All Train Companies - @nationalrailenq

For up to the minute information affecting individual Train Companies on the National Rail network, simply follow one or more of the following profiles:

All Train Companies - @nationalrailenq

For up to the minute information affecting individual Train Companies on the National Rail network, simply follow one or more of the following profiles:

Arriva Trains Wales - @NRE_ArrivaWales
c2c - @NRE_c2c
Chiltern Railways - @NRE_Chiltern
Cross Country - @NRE_XC
East Coast - @NRE_EastCoast
East Midlands Trains - @NRE_EastMids
First Capital Connect - @NRE_FirstCC
First Great Western - @NRE_FirstGW
First Transpennine Express - @NRE_FirstTPE
Gatwick Express - @NRE_GatwickExpr
Grand Central - @NRE_Grand_Centr
Heathrow Express - @NRE_Heathrow_Ex
Hull Trains - @NRE_Hull_Trains
Island Line - @NRE_Island_Line
London Midland - @NRE_LondonMid
London Overground - @NRE_LndnOvergnd
MerseyRail - @NRE_MerseyRail
NX East Anglia - @NRE_NXEA
Northern Rail - @NRE_Northern
ScotRail - @NRE_ScotRail
South West Trains - @NRE_SWT
Southeastern - @NRE_SouthEastrn
Southern - @NRE_Southern
Stansted Express - @NRE_StanstedExp
Virgin Trains - @NRE_Virgin
Wrexham and Shropshire - @NRE_Wrexshrops

How can I follow people?

With Twitter, you can get updates in several ways:

The web - click "follow" under any profile picture on Twitter.
SMS/text message - Send "follow [username]" in a text message to Twitter to start following someone from your phone. For example: follow nationalrailenq.
A Twitter Application - send follow username from any 3rd party application that supports the Twitter commands.
Mobile web - if you have a mobile web browser, use m.twitter.com to follow others, just as you would on the regular web.

What is Facebook?

Facebook is an exciting Social Networking tool that allows you to interact with friends and organisations from across the globe.

National Rail Enquiries has a Facebook Page, where you can learn more about us, get updates on improvements to our service and interact with us in a whole new way!