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We found 12 results:

  1. Contact Centre | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  2. contact centres | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  3. customer experience | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  4. About your rail fare

    ...ntaining the railway which benefits every household in the country, by improving journeys, creating jobs and helping to boost the economy. Around half of fares are subject to Government regulation. Chancellor George Osborne has announced that Season tickets, and other regulated fares, will be frozen in real-terms in line with July’s (RPI) inflation. New 2015 fares for travel from 02 January 2015 are available to check and buy. To find out the cost of your Season ticket, as well as the aver...

  5. Some changes to our Contact Centre | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  6. Calling all amateur photographers! | National Rail Enquiries Chief Executive's Blog

    ... Shall we ask the passengers? Take a vote? Overpaid executive who wants to undermine people’s jobs. Working person, normal salary, trying to earn a living like most of us. Who do think they’d vote for Chris?     by Professional Photographer August 12, 2013 at 11:55 Reply Hello again, if you’d like to discuss further please send an email to ceo[at]nationalrail.co.uk and Chris will respond.     by Your Journey (@NRE_YourJourney) August 12, ...

  7. Updates on your feedback, work at London Bridge and a PLUSBUS survey | National Rail Enquiries Chief Executive's Blog

    ...frequently cancelled frequently delayed over crowded services how do you people manage to keep your jobs it’s a disgrace     by Tom Carvalho October 10, 2014 at 06:29 Reply Leave a Reply Cancel reply Enter your comment here... Fill in your details below or click an icon to log in: Email (required) (Address never made public) Name (required) Website You are commenting using your WordPress.com account. ( Log Out / Change ) You are commenting using...

  8. contact centre | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  9. National Rail Enquiries | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  10. National Rail Enquiries Chief Executive's Blog | Good news from NRE!

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...