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We found 10 results:

  1. Contact Centre | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  2. contact centres | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  3. customer experience | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  4. Some changes to our Contact Centre | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  5. Calling all amateur photographers! | National Rail Enquiries Chief Executive's Blog

    ... Shall we ask the passengers? Take a vote? Overpaid executive who wants to undermine people’s jobs. Working person, normal salary, trying to earn a living like most of us. Who do think they’d vote for Chris?     by Professional Photographer August 12, 2013 at 11:55 Reply Hello again, if you’d like to discuss further please send an email to ceo[at]nationalrail.co.uk and Chris will respond.     by Your Journey (@NRE_YourJourney) August 12, ...

  6. contact centre | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  7. National Rail Enquiries Chief Executive's Blog | Good news from NRE!

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  8. National Rail Enquiries Chief Executive's Blog | Good news from NRE!

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  9. National Rail Enquiries | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...

  10. National Rail Enquiries | National Rail Enquiries Chief Executive's Blog

    ... has also changed – desks are laid out differently, there is new IT to help the team do their jobs better and an elevated ‘command centre’ where the manager can see what’s going on across the floor. Ensuring our contact centre is up to date with the latest technology and telephony systems allows us to deliver you the customer the best customer experience. This is illustrated by our latest satisfaction scores with our customer satisfaction score at 87% and with 84% of our ...