Service alteration details

PAGE LAST UPDATED: 24/03/2017 10:04. Update now

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Disruption between Westbury and Castle Cary until the end of service

Incident created
20/03/2017 18:03
Last updated
24/03/2017 03:39
Route affected
Download map of route affected

Great Western Railway between London Paddington and Penzance / Paignton / Exeter St Davids, and between Bristol Parkway / Worcester Shrub Hill / Gloucester and Weymouth

South West Trains between Yeovil Pen Mill / Westbury and London Waterloo, and also between Exeter St Davids and Salisbury

 
TOC(s) affected
Great Western RailwaySouth West Trains
Description
On Monday evening a freight train derailed between Castle Cary and Westbury. Several of the derailed wagons contained stone and sand, which resulted in the contents overflowing on to the track. Network Rail have cleared the site, rerailed the wagons and moved the train away from the affected area. The line between Westbury and Castle Cary is still closed as work is continuing to repair the damage to the track.

The line is expected to be closed until the end of service today, until then, the following alterations apply:

  • Great Western Railway services are unable to operate between Castle Cary and Frome
  • High speed services between London Paddington and Exeter St Davids / Paignton / Plymouth / Penzance via Westbury will be diverted away from the affected area
  • Trains from Bristol Temple Meads / Gloucester / Great Malvern to Weymouth will start and terminate at Frome
  • South West Trains are unable to run between Yeovil Pen Mill and Westbury
  • A shuttle train service will run between Castle Cary and Weymouth
  • Buses will run on some routes where stations are not being served by a train service.

 

Advice for Great Western Railway customers:

Customers travelling from Portsmouth Harbour to London should travel via Bath Spa or use South West Trains.

Customers travelling to Taunton / Exeter St Davids / Plymouth / Penzance should change at Bristol Temple Meads

Customers travelling to Weymouth should change at Southampton Central and travel with South West Trains.

Customers for Pewsey should travel to Swindon for onward road transport

 

Your ticket will also be accepted on the following operators:

  • South West Trains on any reasonable route
  • CrossCountry between Taunton and Bristol Temple Meads
  • First Buses on routes 10 (between Weymouth and Dorchester West), 2 (between Weymouth and Upey), 57 (between Yeovil Pen Mill and Sherborne
  • Buses of Somerset on route 54 (between Taunton and Yeovil)
  • Stagecoach Buses on route 49 (between Swindon and Trowbridge)

 

Customers holding advance, off-peak or super off-peak tickets for Great Western Railway services may travel on any Great Western Railway departure on the date on the ticket to make their intended journey.

Advice for South West Trains customers:

Your ticket will be accepted on:

  • Alternative South West Trains services
  • Great Western Railway services between Exeter St Davids / Westbury and Soputhampton Central
  • Stagecoach Buses on routes 4 and 9 between Honiton and Exeter.

 

Please use the station help points or speak to station staff if you need further assistance with your journey.

Twitter:
If you would like to follow this incident on Twitter, please use #SomersetDerail

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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