Changes to train times

 

Northern Industrial Action - Ticket Acceptance and Refunds

Introduction

This page contains information for Northern customers regarding ticket acceptance and refunds for the planned industrial action taking place on Saturday 15 September.

Northern Advance tickets

If you have an “AP Northern only” Advance ticket for Saturday 15 September, you can use your ticket for trains on either Friday 14 September or Sunday 16 September. Please travel close to your original booked train times on these days.

On Saturday 15 September, the following operators will accept these tickets: Arriva Trains Wales, CrossCountry, East Midlands Trains, TransPennine Express, Grand Central, Hull Trains, London North Eastern Railway and Virgin Trains. Please travel close to your original booked train times on the date stated on the ticket.

If you decide not to travel on Saturday 15 September due to the industrial action, you should be allowed a full refund, without any administration charge. Please apply where you bought the ticket from.

Other Advance fares requiring a Northern connecting service

If you have an Advance ticket with a Northern origin or destination station, where Northern offer the connection to or from using another train operators service, and want to travel on a different date than is printed on your ticket, you can travel on either Friday 14 September or Sunday 16 September for tickets dated Saturday 15 September 2018 with the following operators: Arriva Trains Wales, Chiltern Railways, c2c, CrossCountry, TransPennine Express, Gatwick Express, Great Northern, Greater Anglia, Great Western Railway, Hull Trains, London North Eastern Railway, London Northwestern Railway, ScotRail, Southeastern, Southern, Thameslink, West Midlands Railway and Virgin Trains.

You will not need to change your ticket but should travel as close to your original booked train times on other operator’s services.

If you have tickets dated for Saturday 15 September that require travel on East Midlands Trains services, you will only be able to use these on the date stated on your ticket – these will not be accepted on any other day.

If you decide not to travel on Saturday 15 September due to the industrial action you should be allowed a full refund, without any admin charge. Refunds should be applied for from the original point of sale.

Other fares with Northern origin or destination (except Advance tickets or Season tickets)

If you wish to travel on any other date you will need to exchange your tickets, without any admin charge – this should be applied for from the original point of sale.

Northern only 'walk-up' fares - not Advance tickets

Anytime Day Single / Return, Off-Peak Day Single / Return, Anytime Short Return, Duo and Season tickets routed Northern only are NOT valid on any other operator’s services on strike days.

Season ticket holders, excluding multi-modal tickets issued on behalf of a PTE

If you have a season ticket and decide not to travel on Saturday 15 September due to the strike, you should be offered a refund using the Northern Delay Repay process. In the case of season tickets, any compensation will be calculated against the proportional daily cost of the price of the ticket. This includes TfGM Traincard and SY RailMaster. Claims for compensation can be made through the Northern website at www.northernrailway.co.uk/delayrepay, or by competing the Delay Repay form, available at staffed stations and online, and posting it to: Freepost NORTHERN RAILWAY.

Season ticket holders with multi-modal tickets issued on behalf of a PTE

If you hold a multi-modal season ticket issued on behalf of a PTE i.e. Merseytravel Trio, RailPass, TfGM Countycard, Metro (WYPTE) Mcard and Travel South Yorkshire (SYPTE) SY Connect+ / Travelmaster Gold etc you are NOT entitled to claim for compensation via Delay Repay.

Last updated:   11 September 2018