Alton

How many individual seats (Benches count as 1): 2

Cycles are stored in Lockers
How many cycle racks: 4
The cycle racks are covered.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1
There is contact options for both Information and Emergencies.

How many individual seats (Benches count as 1): 1

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

How many are there: 1

There are double doors.
The door(s) are left open.
The doorway is wide enough for all users.

Cycles are stored in a shared compound/cages
How many cycle racks: 17
The cycle racks are covered.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

News Agent
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

The vending machine contains hot drinks.

Taxi & Drop Off
The drop off point is clearly signed from the main entrance and/or from the approach to the station.
There is enough room to accommodate safe side and rear loading.
There is direct level access from the drop off point to the pavement or designated pedestrianised area.
The footpath routes from the designated parking/drop off point are on an even surface.
The route from the designated drop off point is Level.
Seating is not provided at intervals on long or inclined routes.

There are male toilet facilities available.
The toilet doors open inwards.
There are no accessible toilet facilities.
There are no baby change facilities available.

There are female toilet facilities available.
There are doors to the toilet block.
The entrance door to the toilet opens outwards.
The toilet doors open inwards.
There are no accessible toilet facilities.
There are no baby change facilities available.

Ticket Office Entrance
This is an entrance and exit.
There is a raised crossing.

Night Entrance
This is an entrance and exit.
There is no safe crossing.

Platform 2 Stairs
The stairs are not outdoors.
Number of Steps: 10,15

Platform 1 Stairs
The stairs are outdoors.
Number of Steps: 15,9

Ticket Counter
How many windows: 1
There is an induction loop available.
The chip and PIN pad can be moved
Wheelchair users can access all visitor areas and move around without obstruction.

Bridge

Concourse
There is staff assistance available.
There are seats available for people to rest.
Wheelchair users can get to all areas of the hall.
There are arrivals information screens.
There are departure information screens.

Watercress Line Heritage Line

Platform Number: 2
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Platform Number: 1
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Car Park
No of Accessible spaces: 4
There is no vehicle height restriction barrier at the entrance to the car park.
A wheelchair user can get from the parking area to the station without assistance.