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    Stations & on train

     

    Map key

    Airport
    Entrance
    Escalator
    Help point
    Lift
    Luggage Trolleys
    Seats
    Single/Double Doors
    Telephone
    Ticket Counter
    Ticket Machine
    Vending Machine
     
    Top

    Heathrow Terminal 4 (Rail Station Only)

    Ground Floor

    Doors Doors Escalator from trains to landing Escalator from landing to trains Heathrow Terminal 4 Arrivals Heathrow Terminal 4 Departures Escalator from landing to upper level Escalator to landing Lifts to trains Ticket Machine Helppoint Ticket Counter Main Entrance Main Entrance Landing Access to Platforms via Escalators Ticket Hall Lift and escalator area Heathrow Terminal 4 Arrivals Heathrow Terminal 4 Departures
    o2002-0000010_thumb.jpg

    There are double doors.
    There are two sets of identical double doors.
    The door is automatic.
    The door(s) slide open.
    The doorway is wide enough for all users.

    o2002-0000011_thumb.jpg

    There are double doors.
    There are two sets of identical double doors.
    The door is automatic.
    The door(s) slide open.
    The doorway is wide enough for all users.

    o2002-0000028_thumb.jpg

    Escalator from trains to landing
    There are luggage control barriers at the bottom of the escalators.
    The escalator travels up.

    o2002-0000025_thumb.jpg

    Escalator from landing to trains
    There are luggage control barriers at the bottom of the escalators.
    The escalator travels down.

    o2002-0000073_thumb.jpg

    Heathrow Terminal 4 Arrivals

    o2002-0000292_thumb.jpg

    Heathrow Terminal 4 Departures

    o2002-0000020_thumb.jpg

    Escalator from landing to upper level
    There are luggage control barriers at the top of the escalators.
    The escalator travels up.

    o2002-0000017_thumb.jpg

    Escalator to landing
    There are luggage control barriers at the top of the escalators.
    The escalator travels down.

    o2002-0000014_thumb.jpg

    Lifts to trains
    There are four identical lifts leading to the trains.
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.90
    What is the height of the call button in metres: 0.90
    What is the height of the direction button in metres: 1.2
    The lift has a separate entrance and exit door.

    o2002-0000005_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets cannot be collected.

    o2002-0000022_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000231_thumb.jpg

    Ticket Counter
    How many windows: 0
    There are low counters available.
    The chip and PIN pad can be moved
    Wheelchair users can access all visitor areas and move around without obstruction.
    Additional Details:
    The ticket counter is a small desk. The desk top is very restricted and is unsafe to lean on as it is not fixed to the floor.

    o2002-0000003_thumb.jpg

    Main Entrance
    The entrance leads in from terminal 4 on level access. There are airport owned toilet facilities next to the entrance.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o2002-0000003_thumb.jpg

    Main Entrance
    The entrance leads in from terminal 4 on level access. There are airport owned toilet facilities next to the entrance.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o2002-0000023_thumb.jpg

    Landing

    o2002-0000242_thumb.jpg

    Access to Platforms via Escalators

    o2002-0000007_thumb.jpg

    Ticket Hall
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are no departure information screens.

    o2002-0000012_thumb.jpg

    Lift and escalator area

    o2002-0000001_thumb.jpg

    Heathrow Terminal 4 Arrivals

    o2002-0000291_thumb.jpg

    Heathrow Terminal 4 Departures

    Platform Level

    Seats Seats Helppoint Help Point Seats Ticket Machine Seats Seats Lifts to trains Helppoint Vending Machine Helppoint Escalator from trains to landing Escalator from landing to trains Helppoint Telephones Luggage Trolley Helppoint Helppoint Seats Vending Machine Helppoint Seats Helppoint Area between Platforms Walkway Walkway Platform 1 Platform 2
    o2002-0000063_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2002-0000066_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2002-0000217_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000273_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.0
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000034_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2002-0000036_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets cannot be collected.

    o2002-0000037_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2002-0000050_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2002-0000014_thumb.jpg

    Lifts to trains
    There are four identical lifts leading to the trains.
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.90
    What is the height of the call button in metres: 0.90
    What is the height of the direction button in metres: 1.2
    The lift has a separate entrance and exit door.

    o2002-0000062_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000064_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2002-0000067_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000028_thumb.jpg

    Escalator from trains to landing
    There are luggage control barriers at the bottom of the escalators.
    The escalator travels up.

    o2002-0000025_thumb.jpg

    Escalator from landing to trains
    There are luggage control barriers at the bottom of the escalators.
    The escalator travels down.

    o2002-0000030_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000038_thumb.jpg

    How many are there: 3

    o2002-0000039_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 0

    o2002-0000040_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000046_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000047_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2002-0000048_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2002-0000051_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000052_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2002-0000055_thumb.jpg

    The Help Point is silver.
    There is a red outline.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2002-0000277_thumb.jpg

    Area between Platforms

    o2002-0000033_thumb.jpg

    Walkway

    o2002-0000035_thumb.jpg

    Walkway

    o2002-0000274_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are not available – please contact the station operator for assistance.

    o2002-0000285_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are not available – please contact the station operator for assistance.
    The platform is level with the train