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    Stations & on train

     

    Map key

    Accessible WC
    ATM/Cash Machine
    Baby Changing Facilities
    Bar
    Coffee Shop
    Cycle Rack/Storage
    Drop Off Point
    Entrance
    Escalator
    Excess Fares Office
    Female Toilets
    Hairdressers
    Help point
    Left Lugguage
    Lift
    London Underground
    Luggage Trolleys
    Male Toilets
    Photo Booth
    Restaurant
    Seats
    Shop
    Stairs
    Taxi and Drop Off Point
    Taxi Rank
    Telephone
    Ticket Counter
    Ticket Machine
    Travel Information Office
    Vending Machine
     
    Top

    London Victoria

    Ground

    Female Toilet Telephones Seats Ticket Machine Bike Help Point. The Iron Duke. Burger King. International Cheese Centre. Delice de France. Excess Fares counter on platforms 11 and 12. Photos Luggage trolley. Caffe Ritazza ATM Cash Machine West Cornwall Pasty Co. Escalator to Victoria Place. Luggage trolley. Luggage trolley. WHSmith BHRC Hotel reservations. WHSmith Seats Ladbrokes Female Toilet Escalator from Victoria Place. Ticket Machine Seats McDonalds. Help Point Monsoon WHSmith Telephones Ticket Machine Rail Information counter. ATM Cash Machine Female Toilet ATM Cash Machine Upper Crust. Currency exchange. Accessible gate adjacent to platform 15. Telephones Taxi Help Point Luggage trolley. Escalator from upper retail area. Costa Coffee. Nero Express. Excess fares counter for platforms 15-19. ATM Cash Machine Male Toilet Camden Food Co. Currency exchange. Sweet Express. Lush Seats Accessible drop off. Help Point. Seats Oliver Bonas Tie Rack. Telephones Luggage trolley. Help Point. Seats Seats Ticket Machine Seats Starbucks Coffee. EE Neal Paperchase Escalator from platforms 13 and 14. Lift for upper retail area. Swatch Seats Seats Help Point. Patisserie Valerie. Burger King. Boots Accessorize ATM Cash Machine Ticket Machine Escalator to platforms 13 and 14. Seats Isle of flowers. Pret a Manger Recruitment Centre. Seats Seats Luggage trolley. Nero Express. Wetherspoons T.M. Lewin Express. Luggage trolley. Costa Coffee. Unisex Accessible Toilet Photos ATM Cash Machine Telephones Photos The Pasty Shop. Caffe Ritazza Sloe Bar Cafe. Whistlestop Gatwick Express ticket counter. Bike Luggage trolley. Luggage trolley. Travel Information office. Superdrug Escalator to upper retail area. Yo Sushi. ATM Cash Machine Luggage trolley. Vending Machine Seats Help Point. Marks & Spencer Simply Food. Journeys Friend. The Grosvenor. Male Toilet Toni & Guy. Help Point Bread Box. Luggage trolley. Excess Fares counter on platforms 5 and 6. Telephones M&S Simply Food. Help Point. The Savanna. Venice Simplon Orient Express. Delice de France. Ditsch Seats Baby Change Upper Crust. Ticket Machine Ladbrokes Ticket Machine Help Point. Nero Express. Seats Seats Vending Machine Seats Seats Millie London Underground Victoria station. Timpson Left luggage. Krispy Kreme Doughnuts. Vodafone. Wasabi Unisex Accessible Toilet Mi Casa Burritos. Medi Centre. Telephones Lift on platforms 13 and 14. Ticket Machine Ticket gates for platforms 13 and 14. Ticket gates from platforms 13 and 14. Ticket gates for platform 9. Bridge Place entrance. Ticket gates adjacent to platform 7. Victoria Street entrance 4. Victoria Street entrance 3. Victoria Street entrance 5. Wilton Road entrance. Victoria Street entrance 1. Victoria Street entrance. Victoria Street entrance 2. Buckingham Palace Road entrance. Ticket gates at the end of platforms 4 and 5. Stairs for Victoria Place. Ticket gates at the end of platform 2. Stairs B for upper retail area. Stairs for platforms 13 and 14. Stairs for female toilets. Stairs for male toilets. Stairs A to upper retail level. Ticket gates on platform 2. Ticket gates for platform 8. Ticket gates for platforms 9-12. Buckingham Palace Road entrance. Ticket gates adjacent to platform 1. Victoria Street entrance 4. Wilton Road entrance. Victoria Street entrance 3. Victoria Street entrance 5. Ticket gates for platforms 15-19. Victoria Street entrance. Victoria Street entrance 1. Rail Information. Area behind platform 8. Victoria Street Corridor Corridor Corridor Ticket counter. Corridor Toilet area. Area between platforms 7 and 8. Area behind platforms 9 - 12. Corridor. Entrance area. Area behind platforms 2-7. Entrance area. Station reception. Entrance area. Additional stepped access to Victoria Underground station. Upper retail area. Platform 9 Platform 11 Platform 12 Area behind platforms 16-19. Platform 10 Victoria Place shopping centre. Platforms 17,18 Platform 16 Platform 19 Staff area between platforms. Wilton Road Platform 5 Platform 14 Concourse for platforms 15-19. Platform 1 Platform 15 Platform 6 Platform 13 Platform 8 Platform 7 Platform 2 Victoria Street Platforms 3,4 Entrance area. Buckingham Palace Road Bridge Place Main concourse.

    Unable to assess at time of audit.

    o3309-0011784_thumb.jpg

    How many are there: 3

    o3309-0011967_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o3309-0011884_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 6
    Prepaid tickets can be collected.

    o3309-0011815_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 27
    The cycle racks are covered.

    o3309-0012065_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0012099_thumb.jpg

    The Iron Duke.
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    The entrance from the station concourse is the most accessible.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012098_thumb.jpg

    Burger King.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011787_thumb.jpg

    International Cheese Centre.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user cannot enter the building unaided.
    A parent with a pushchair or pram can enter the building unaided.
    There are steps into the building.
    [Main/Most Accessible Entrance] If Yes, how many steps: 1

    o3309-0011926_thumb.jpg

    Delice de France.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some users.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012057_thumb.jpg

    Excess Fares counter on platforms 11 and 12.
    How many windows: 1
    There are no low counters available for wheelchair users.
    Some customers may find the counter too high, the height at its lowest point is 1.0m.
    The chip and PIN pad can be moved
    There is an induction loop available.

    o3309-0011841_thumb.jpg

    Photos

    o3309-0011831_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012100_thumb.jpg

    Caffe Ritazza
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011931_thumb.jpg

    How many are there: 3

    o3309-0012101_thumb.jpg

    West Cornwall Pasty Co.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some users.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011891_thumb.jpg

    Escalator to Victoria Place.
    The escalator travels up.

    o3309-0011977_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012066_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012102_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012087_thumb.jpg

    BHRC Hotel reservations.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011827_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012068_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o3309-0012105_thumb.jpg

    Ladbrokes
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is ramped.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    Unable to assess at time of audit.

    o3309-0011889_thumb.jpg

    Escalator from Victoria Place.
    The escalator travels down.

    o3309-0012118_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 4
    Prepaid tickets can be collected.

    o3309-0012067_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0012131_thumb.jpg

    McDonalds.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012196_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.14
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0011929_thumb.jpg

    Monsoon
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012074_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    There are various entrances from the concourse that are all accessible.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011877_thumb.jpg

    How many are there: 4
    The telephone is installed at a height that may not be accessible for all users.
    There is an integral inductive coupler available.

    o3309-0011953_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o3309-0012120_thumb.jpg

    Rail Information counter.
    How many windows: 1
    There are low counters available.

    o3309-0011959_thumb.jpg

    How many are there: 1
    Wheelchair users can access and turn round in front of the cash machine.
    The controls are within the recommended height specification.

    o3309-0012276_thumb.jpg

    There are female toilet facilities available.
    The toilets require payment.
    There are turnstiles and a fee of 30 pence.
    The toilets are attended.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    Please be aware a larger cubicle is not available for ambulant disabled people.

    o3309-0012123_thumb.jpg

    How many are there: 3

    o3309-0012115_thumb.jpg

    Upper Crust.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012085_thumb.jpg

    Currency exchange.
    The approach to the building may cause difficulty for some users.
    There are steps on the approach.
    There is one entrance into the building.
    A wheelchair user cannot enter the building unaided.
    A parent with a pushchair or pram cannot enter the building unaided.
    There are steps into the building.
    [Main/Most Accessible Entrance] If Yes, how many steps: 4
    The steps have handrails.
    There is a single door.

    o3309-0011792_thumb.jpg

    Accessible gate adjacent to platform 15.
    Staff are available at the ticket gates to provide assistance.
    There is an accessible ticket gate entrance.
    Access can be gained when the ticket gates are unmanned.
    Accessible ticket gates are not automatic but staff will check tickets by hand.

    o3309-0012192_thumb.jpg

    How many are there: 1

    o3309-0012155_thumb.jpg

    Taxi

    o3309-0012260_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0011907_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0011933_thumb.jpg

    Escalator from upper retail area.
    The escalator travels down.

    o3309-0012083_thumb.jpg

    Costa Coffee.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011802_thumb.jpg

    Nero Express.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011804_thumb.jpg

    Excess fares counter for platforms 15-19.
    How many windows: 1
    There are no low counters available for wheelchair users.
    Some customers may find the counter too high, the height at its lowest point is 0.90m.
    The chip and PIN pad can be moved
    There is an induction loop available.

    o3309-0011866_thumb.jpg

    How many are there: 1
    Wheelchair users can access and turn round in front of the cash machine.

    o3309-0012270_thumb.jpg

    There are male toilet facilities available.
    The toilets require payment.
    There are turnstiles and a fee of 30 pence.
    The toilets are attended.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There is a low-level urinal provided in the male WC.
    Please be aware a larger cubicle is not available for ambulant disabled people.
    There are no handrails positioned either side of the urinal for support.

    o3309-0012110_thumb.jpg

    Camden Food Co.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011836_thumb.jpg

    Currency exchange.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011832_thumb.jpg

    Sweet Express.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011788_thumb.jpg

    Lush
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012209_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o3309-0012153_thumb.jpg

    Accessible drop off.
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is enough room to accommodate safe side and rear loading.
    There is direct level access from the drop off point to the pavement or designated pedestrianised area.
    The footpath routes from the designated parking/drop off point are on an even surface.
    The route from the designated drop off point is Level.

    o3309-0012187_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.15
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0012169_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o3309-0011928_thumb.jpg

    Oliver Bonas
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is ramped.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011930_thumb.jpg

    Tie Rack.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012052_thumb.jpg

    How many are there: 1

    o3309-0012055_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0011819_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.05
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0011886_thumb.jpg

    How many individual seats (Benches count as 1): 8
    The seats provided are stable.
    The seating has armrests.

    o3309-0011888_thumb.jpg

    How many individual seats (Benches count as 1): 3
    The seats provided are stable.

    o3309-0012135_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o3309-0012134_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o3309-0012133_thumb.jpg

    Starbucks Coffee.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011848_thumb.jpg

    EE
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011846_thumb.jpg

    Neal's Yard Remedies.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011839_thumb.jpg

    Paperchase
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011968_thumb.jpg

    Escalator from platforms 13 and 14.
    The escalator travels up.

    o3309-0011897_thumb.jpg

    Lift for upper retail area.

    o3309-0012084_thumb.jpg

    Swatch
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012054_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0011796_thumb.jpg

    How many individual seats (Benches count as 1): 24

    o3309-0011833_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.05
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0012122_thumb.jpg

    Patisserie Valerie.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011922_thumb.jpg

    Burger King.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012069_thumb.jpg

    Boots
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011844_thumb.jpg

    Accessorize
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0000150_thumb.jpg

    How many are there: 2

    o3309-0011830_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o3309-0011969_thumb.jpg

    Escalator to platforms 13 and 14.
    The escalator travels down.

    o3309-0011970_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0012076_thumb.jpg

    Isle of flowers.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012138_thumb.jpg

    Pret a Manger Recruitment Centre.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user cannot enter the building unaided.
    Wheelchair users may need assistance with the entry doors.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0012194_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0012193_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0012170_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012077_thumb.jpg

    Nero Express.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011899_thumb.jpg

    Wetherspoons
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0012079_thumb.jpg

    T.M. Lewin Express.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0000370_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0011851_thumb.jpg

    Costa Coffee.
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    Both entrances are identical.
    A wheelchair user cannot enter the building unaided.
    Wheelchair users may need assistance with the entry doors.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0012143_thumb.jpg

    There are unisex accessible toilet facilities available.
    The door width is adequate.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens out.
    The door is light enough to open easily.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    The toilet layout is suitable for left-handed transfers.
    There are grab rails present.

    o3309-0012137_thumb.jpg

    Photos

    o3309-0012136_thumb.jpg

    How many are there: 1

    o3309-0012103_thumb.jpg

    How many are there: 2

    o3309-0012086_thumb.jpg

    Photos

    o3309-0011919_thumb.jpg

    The Pasty Shop.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012070_thumb.jpg

    Caffe Ritazza
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0011826_thumb.jpg

    Sloe Bar Cafe.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0011789_thumb.jpg

    Whistlestop
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011952_thumb.jpg

    Gatwick Express ticket counter.
    How many windows: 4
    There is an induction loop available.
    Wheelchair users can access all visitor areas and move around without obstruction.

    o3309-0012211_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 15
    The cycle racks are covered.

    o3309-0012195_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012186_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012094_thumb.jpg

    Travel Information office.
    There is a maze queue.
    How many windows: 4
    There are no low counters available for wheelchair users.
    The chip and PIN pad can be moved

    o3309-0011850_thumb.jpg

    Superdrug
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011936_thumb.jpg

    Escalator to upper retail area.
    The escalator travels up.
    Warning/advisory signs are located on the approach to the escalator.
    The escalator landings are clear and unobstructed.

    o3309-0011900_thumb.jpg

    Yo Sushi.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o3309-0011904_thumb.jpg

    How many are there: 1

    o3309-0000360_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0011813_thumb.jpg

    The vending machine contains cold drinks.
    Wheelchair users can access and turn around in front of the vending machine.

    o3309-0011925_thumb.jpg

    How many individual seats (Benches count as 1): 1
    The seats provided are stable.

    o3309-0011976_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0012132_thumb.jpg

    Marks & Spencer Simply Food.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0012113_thumb.jpg

    Journeys Friend.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011845_thumb.jpg

    The Grosvenor.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is ramped.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0000484_thumb.jpg

    There are male toilet facilities available.
    The toilets are not on level access.
    There are steps leading to the toilet.
    How many steps: 21
    The steps have handrails.

    o3309-0011840_thumb.jpg

    Toni & Guy.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user cannot enter the building unaided.
    There are steps inside the entrance leading upstairs.
    The access is level.
    A parent with a pushchair or pram cannot enter the building unaided.
    There are no steps into the building.

    o3309-0012213_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0012073_thumb.jpg

    Bread Box.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    Please be aware the counter maybe too high for some users.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011798_thumb.jpg

    Luggage trolley.
    Cost of Luggage trolley in £: 1

    o3309-0012201_thumb.jpg

    Excess Fares counter on platforms 5 and 6.
    How many windows: 1
    There are no low counters available for wheelchair users.
    Some customers may find the counter too high, the height at its lowest point is 0.98m.
    The chip and PIN pad can be moved
    There is an induction loop available.

    o3309-0011865_thumb.jpg

    How many are there: 2

    o3309-0011864_thumb.jpg

    M&S Simply Food.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0011834_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0011870_thumb.jpg

    The Savanna.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0000019_thumb.jpg

    Unable to assess at time of audit.

    o3309-0012114_thumb.jpg

    Delice de France.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012082_thumb.jpg

    Ditsch
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    Please be aware the counter may be too high for some users.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011906_thumb.jpg

    How many individual seats (Benches count as 1): 60

    Unable to assess at time of audit.

    o3309-0011923_thumb.jpg

    Upper Crust.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some users.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011829_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o3309-0011828_thumb.jpg

    Ladbrokes
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    There are entrances on both sides of the concourse that are accessible.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011883_thumb.jpg

    This machine is for the collection of pre-paid tickets only.
    How many of this type of machine are there: 8
    Prepaid tickets can be collected.

    o3309-0012188_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3309-0011932_thumb.jpg

    Nero Express.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012053_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0000361_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o3309-0011797_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.

    o3309-0011812_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3309-0011887_thumb.jpg

    How many individual seats (Benches count as 1): 1
    The seats provided are stable.

    o3309-0012111_thumb.jpg

    Millie's Cookies.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012090_thumb.jpg

    London Underground Victoria station.

    o3309-0012088_thumb.jpg

    Timpson
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some users.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011910_thumb.jpg

    Left luggage.
    Please be aware there is a moderate slope leading down to the left luggage facility.
    Wheelchair users can access all visitor areas and move around without obstruction.
    There is adequate lighting.
    There are no entry doors.
    The floor surfaces are slip resistant.
    There is sufficient space to write or sign documents on the counter.

    o3309-0012080_thumb.jpg

    Krispy Kreme Doughnuts.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    There are steps leading down.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0012071_thumb.jpg

    Vodafone.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011843_thumb.jpg

    Wasabi
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3309-0000508_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.

    o3309-0011838_thumb.jpg

    Mi Casa Burritos.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011835_thumb.jpg

    Medi Centre.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    There is a lift just inside the entrance.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3309-0011824_thumb.jpg

    How many are there: 4

    o3309-0011971_thumb.jpg

    Lift on platforms 13 and 14.

    o3309-0011885_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 5
    Prepaid tickets can be collected.

    o3309-0011955_thumb.jpg

    Ticket gates for platforms 13 and 14.
    Staff are available at the ticket gates to provide assistance.

    o3309-0012042_thumb.jpg

    Ticket gates from platforms 13 and 14.
    Staff are available at the ticket gates to provide assistance.

    o3309-0011917_thumb.jpg

    Ticket gates for platform 9.
    The ticket gates are not staffed.

    o3309-0012151_thumb.jpg

    Bridge Place entrance.
    This is an entrance and exit.
    There is a Pelican crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0012214_thumb.jpg

    Ticket gates adjacent to platform 7.
    Staff are available at the ticket gates to provide assistance.

    o3309-0011863_thumb.jpg

    Victoria Street entrance 4.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0011871_thumb.jpg

    Victoria Street entrance 3.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0011853_thumb.jpg

    Victoria Street entrance 5.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.

    o3309-0012128_thumb.jpg

    Wilton Road entrance.
    This is an entrance and exit.
    There is no safe crossing.

    o3309-0012096_thumb.jpg

    Under construction at time of audit.

    o3309-0012108_thumb.jpg

    Victoria Street entrance.
    This is an entrance and exit.
    There is a Pelican crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0011874_thumb.jpg

    Victoria Street entrance 2.
    This is an entrance and exit.
    There is a Zebra crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0011780_thumb.jpg

    Buckingham Palace Road entrance.
    This is an entrance and exit.
    There is no safe crossing.

    o3309-0012280_thumb.jpg

    Ticket gates at the end of platforms 4 and 5.
    Staff are available at the ticket gates to provide assistance.

    o3309-0011890_thumb.jpg

    Stairs for Victoria Place.
    The stairs are not outdoors.
    Number of Steps: 16,16
    There is a visual contrast between the step edge and the tread.

    o3309-0012216_thumb.jpg

    Ticket gates at the end of platform 2.
    The ticket gates are not in operation during certain times of the day.
    Staff are available at the ticket gates to provide assistance.

    o3309-0011895_thumb.jpg

    Stairs B for upper retail area.
    The stairs are not outdoors.
    Number of Steps: 6,7,7
    There is a visual contrast between the step edge and the tread.

    o3309-0011974_thumb.jpg

    Stairs for platforms 13 and 14.
    The stairs are not outdoors.
    Number of Steps: 16,10,10
    There is a visual contrast between the step edge and the tread.

    o3309-0000496_thumb.jpg

    Stairs for female toilets.
    The stairs are not outdoors.
    Number of Steps: 2,10,3,6

    o3309-0000481_thumb.jpg

    Stairs for male toilets.
    The stairs are not outdoors.
    Number of Steps: 4,12,5

    o3309-0011902_thumb.jpg

    Stairs A to upper retail level.
    The stairs are not outdoors.
    Number of Steps: 10,11
    There is a visual contrast between the step edge and the tread.

    o3309-0012168_thumb.jpg

    Ticket gates on platform 2.
    Staff are available at the ticket gates to provide assistance.
    An accessible ticket gate entrance is not provided.
    Access can be gained when the ticket gates are unmanned.
    The ticket gate is automatic.

    o3309-0011913_thumb.jpg

    Ticket gates for platform 8.
    The ticket gates are not staffed.

    o3309-0011920_thumb.jpg

    Ticket gates for platforms 9-12.
    Staff are available at the ticket gates to provide assistance.

    o3309-0011780_thumb.jpg

    Buckingham Palace Road entrance.
    This is an entrance and exit.
    There is no safe crossing.

    o3309-0012165_thumb.jpg

    Ticket gates adjacent to platform 1.
    The ticket gates are not staffed.

    o3309-0011863_thumb.jpg

    Victoria Street entrance 4.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0012128_thumb.jpg

    Wilton Road entrance.
    This is an entrance and exit.
    There is no safe crossing.

    o3309-0011871_thumb.jpg

    Victoria Street entrance 3.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0011853_thumb.jpg

    Victoria Street entrance 5.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.

    o3309-0011790_thumb.jpg

    Ticket gates for platforms 15-19.
    Staff are available at the ticket gates to provide assistance.

    o3309-0012108_thumb.jpg

    Victoria Street entrance.
    This is an entrance and exit.
    There is a Pelican crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o3309-0012096_thumb.jpg

    Under construction at time of audit.

    o3309-0011924_thumb.jpg

    Rail Information.

    o3309-0012261_thumb.jpg

    Area behind platform 8.

    o3309-0011856_thumb.jpg

    Victoria Street.

    o3309-0011879_thumb.jpg

    Corridor

    o3309-0011849_thumb.jpg

    Corridor

    o3309-0011875_thumb.jpg

    Corridor

    o3309-0011882_thumb.jpg

    Ticket counter.

    o3309-0011783_thumb.jpg

    Corridor

    o3309-0000487_thumb.jpg

    Toilet area.

    o3309-0012212_thumb.jpg

    Area between platforms 7 and 8.

    o3309-0012045_thumb.jpg

    Area behind platforms 9 - 12.

    o3309-0012124_thumb.jpg

    Corridor.

    o3309-0012140_thumb.jpg

    Entrance area.

    o3309-0012181_thumb.jpg

    Area behind platforms 2-7.

    o3309-0012097_thumb.jpg

    Under construction at time of audit.

    o3309-0012141_thumb.jpg

    Station reception.

    o3309-0012106_thumb.jpg

    Entrance area.

    o3309-0011857_thumb.jpg

    Additional stepped access to Victoria Underground station.

    o3309-0011898_thumb.jpg

    Upper retail area.

    o3309-0012047_thumb.jpg

    Platform Number: 9
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0012059_thumb.jpg

    Platform Number: 11
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o3309-0012062_thumb.jpg

    Platform Number: 12
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o3309-0011820_thumb.jpg

    Area behind platforms 16-19.

    o3309-0012050_thumb.jpg

    Platform Number: 10
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011892_thumb.jpg

    Victoria Place shopping centre.

    o3309-0011806_thumb.jpg

    Platform Number: 17
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o3309-0011809_thumb.jpg

    Platform Number: 18
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o3309-0011800_thumb.jpg

    Platform Number: 16
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011817_thumb.jpg

    Platform Number: 19
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0012210_thumb.jpg

    Staff area between platforms.

    o3309-0012130_thumb.jpg

    Wilton Road.

    o3309-0012204_thumb.jpg

    Platform Number: 5
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011965_thumb.jpg

    Platform Number: 14
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011786_thumb.jpg

    Concourse for platforms 15-19.
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    o3309-0012173_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011794_thumb.jpg

    Platform Number: 15
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0012199_thumb.jpg

    Platform Number: 6
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011962_thumb.jpg

    Platform Number: 13
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0012258_thumb.jpg

    Platform Number: 8
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o3309-0012207_thumb.jpg

    Platform Number: 7
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o3309-0012177_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3309-0011856_thumb.jpg

    Victoria Street.

    o3309-0012184_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

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    Platform Number: 4
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

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    Entrance area.

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    Buckingham Palace Road.

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    Bridge Place.

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    Main concourse.
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are arrivals information screens.
    There are departure information screens.

    Car Park Level

    Ticket Machine Luggage trolley. Ticket Machine Taxi & drop off. Escalator to platforms 13 and 14. Escalator from platforms 13 and 14. Lift on platforms 13 and 14. Escalator entrance from car park. Entrance from car park. Stairs for platforms 13 and 14. Escalator entrance from car park. Entrance from car park. Ticket gates at car park entrance. Ticket gates from car park. Crossing. Sixt rent a car. Taxi access road Paved area. Station buildings and entrance to Victoria Place. Upper entrance area. Eccleston  Bridge Pavement. Taxi access road Car park and taxi access road Access to platforms 13 and 14. Main station. Car park.
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    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

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    Luggage trolley.
    Cost of Luggage trolley in £: 1

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    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

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    Taxi & drop off.
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is enough room to accommodate safe side and rear loading.
    There is direct level access from the drop off point to the pavement or designated pedestrianised area.
    The footpath routes from the designated parking/drop off point are on an even surface.
    The route from the designated drop off point is Via an incline.
    The ramp/incline is moderate.

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    Escalator to platforms 13 and 14.
    The escalator travels down.

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    Escalator from platforms 13 and 14.
    The escalator travels up.

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    Lift on platforms 13 and 14.

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    Escalator entrance from car park.
    This is an entrance only.
    There is a raised crossing.
    There are no entry doors.
    Wheelchair users may need assistance using the entrance.
    The exit leads out from the escalator.

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    Entrance from car park.
    This is an entrance and exit.
    There is a Zebra crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

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    Stairs for platforms 13 and 14.
    The stairs are not outdoors.
    Number of Steps: 16,10,10
    There is a visual contrast between the step edge and the tread.

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    Escalator entrance from car park.
    This is an entrance only.
    There is a raised crossing.
    There are no entry doors.
    Wheelchair users may need assistance using the entrance.
    The exit leads out from the escalator.

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    Entrance from car park.
    This is an entrance and exit.
    There is a Zebra crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

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    Ticket gates at car park entrance.
    Staff are available at the ticket gates to provide assistance.

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    Ticket gates from car park.
    There is an assistance call point next to the gates if assistance is required.
    The ticket gates are not staffed.

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    Crossing.

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    Sixt rent a car.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    Please be aware the counter may be too high for some users.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

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    Taxi access road.

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    Paved area.

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    Station buildings and entrance to Victoria Place.

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    Upper entrance area.

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    Eccleston Bridge.

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    Pavement.

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    Taxi access road.

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    Car park and taxi access road.

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    Access to platforms 13 and 14.

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    Main station.

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    Car park.
    The car park is close to the building.
    No of Accessible spaces: 5
    There is no vehicle height restriction barrier at the entrance to the car park.
    There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
    A wheelchair user can get from the parking area to the station without assistance.
    The car park surface is smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.