March 2019

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    Map key

    Accessible WC
    ATM/Cash Machine
    Cycle Rack/Storage
    Entrance
    Escalator
    Female Toilets
    Help point
    Lift
    Male Toilets
    News Agent
    Seats
    Shelter
    Single/Double Doors
    Stairs
    Taxi Rank
    Telephone
    Ticket Counter
    Ticket Machine
    Vending Machine
    Waiting Room
     
    Top

    Luton Airport Parkway

    Ground Floor

    Vending Machine Telephones Bike ATM Cash Machine Taxi Ticket Machine Ticket Machine Escalator 2 down to 1 Escalator1 up to 2 Station Entrance Ticket Counter Lift Stairs to Ticket Office Ticket Gates Stairs Airport Shuttle Bus Drop Off Car Park Ticket Hall Access Road
    o2429-0009565_thumb.jpg

    The vending machine contains hot drinks.
    Wheelchair users can access and turn around in front of the vending machine.
    The controls are within the recommended height specification.

    o2429-0009579_thumb.jpg

    How many are there: 2

    o2429-0009578_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 50
    The cycle racks are not covered.

    o2429-0009581_thumb.jpg

    How many are there: 1
    Wheelchair users can access and turn round in front of the cash machine.
    The controls are within the recommended height specification.

    o2429-0009584_thumb.jpg

    Taxi

    o2429-0009566_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o2429-0000065_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o2429-0009481_thumb.jpg

    Escalator 2 down to 1
    The escalator travels down.
    Additional Details:
    This is a series of down escalators taking you down to all floors.

    o2429-0009478_thumb.jpg

    Escalator 1 up to 2
    The escalator travels up.
    Additional Details:
    This is a series of up escalators taking you up to all floors.

    o2429-0009583_thumb.jpg

    Station Entrance
    This is an entrance and exit.
    There is a raised crossing.

    o2429-0009564_thumb.jpg

    Ticket Counter

    o2429-0009473_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.0
    What is the height of the direction button in metres: 1.2

    o2429-0009460_thumb.jpg

    Stairs to Ticket Office
    The stairs are not outdoors.
    Number of Steps: 10,9,9

    o2429-0009557_thumb.jpg

    Ticket Gates
    Staff are available at the ticket gates to provide assistance.

    o2429-0009553_thumb.jpg

    Stairs

    o2429-0009568_thumb.jpg

    Airport Shuttle Bus Drop Off

    o2429-0009572_thumb.jpg

    Car Park
    The car park is close to the building.
    No of Accessible spaces: 12
    There is no vehicle height restriction barrier at the entrance to the car park.
    There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
    A wheelchair user can get from the parking area to the station without assistance.
    The car park surface is smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.

    o2429-0009559_thumb.jpg

    Ticket Hall
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    o2429-0009569_thumb.jpg

    Access Road

    Upper Ground

    Seats Parkway Express Helppoint Seats Vending Machine Female Toilet Doors Male Toilet Unisex Accessible Toilet Escalator 3 down to 2 Escalator 2 down to 1 Escalator 2 up to 3 Lift Escalator 1 up to 2 Bottom of Escalators Top of Escalator Stairs to footbridge Stairs to Ticket Office Stairs Stairs First Floor Platform 1 Platform 4 Platforms 2 and 3 Concourse
    o2429-0009436_thumb.jpg

    How many individual seats (Benches count as 1): 36
    The seats provided are stable.
    Seating is provided in a range of heights.
    The seating has armrests.

    o2429-0009433_thumb.jpg

    Parkway Express
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2429-0009465_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2429-0009470_thumb.jpg

    How many individual seats (Benches count as 1): 28

    o2429-0009469_thumb.jpg

    The vending machine contains sweets. The vending machine contains hot drinks. The vending machine contains cold drinks.

    o2429-0009426_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are baby change facilities available.
    The baby change facilities are accessible for a wheelchair user.
    The baby change shelf is low enough for a wheelchair user.

    o2429-0009439_thumb.jpg

    There are double doors.
    The door is automatic.
    The door(s) slide open.
    The doorway is wide enough for all users.

    o2429-0009414_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There is a low-level urinal provided in the male WC.
    Please be aware a larger cubicle is not available for ambulant disabled people.
    There are no handrails positioned either side of the urinal for support.
    There are baby change facilities available.
    The baby change facilities are accessible for a wheelchair user.
    The baby change shelf is low enough for a wheelchair user.

    o2429-0009432_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens out.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    There are grab rails present.

    o2429-0009475_thumb.jpg

    Escalator 3 down to 2
    The escalator travels down.
    Additional Details:
    This is a series of down escalators taking you down to all floors.

    o2429-0009481_thumb.jpg

    Escalator 2 down to 1
    The escalator travels down.
    Additional Details:
    This is a series of down escalators taking you down to all floors.

    o2429-0009479_thumb.jpg

    Escalator 2 up to 3
    The escalator travels up.
    Additional Details:
    This is a series of up escalators taking you up to all floors.

    o2429-0009473_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.0
    What is the height of the direction button in metres: 1.2

    o2429-0009478_thumb.jpg

    Escalator 1 up to 2
    The escalator travels up.
    Additional Details:
    This is a series of up escalators taking you up to all floors.

    o2429-0009480_thumb.jpg

    Up

    o2429-0009476_thumb.jpg

    Down

    o2429-0009488_thumb.jpg

    Stairs to footbridge
    The stairs are not outdoors.
    Number of Steps: 9,9,9,9

    o2429-0009460_thumb.jpg

    Stairs to Ticket Office
    The stairs are not outdoors.
    Number of Steps: 10,9,9

    o2429-0009472_thumb.jpg

    Stairs

    o2429-0009471_thumb.jpg

    Stairs

    o2429-0009474_thumb.jpg

    First floor. Access to Platform 4 toilets and concourse

    o2429-0009552_thumb.jpg

    Platform 1. No access from this level

    o2429-0009466_thumb.jpg

    Platform Number: 4
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2429-0009551_thumb.jpg

    Platforms 2 and 3. No access from this level

    o2429-0009438_thumb.jpg

    Concourse
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    First Floor

    Ticket Machine Helppoint Seats Seats Vending Machine Bike Shelter Seats Waiting Room Helppoint Shelter Shelter Shelter Seats Lift Lift Lift Platform 1 Entrance Escalator 2 up to 3 Escalator 3 down to 2 Ticket Gates Stairs to Platform 1 Stairs to Platform 2 and 3 Stairs to footbridge Paved area Stairs Hampton Hotel Bridge Pathway Platform 2 Kimpton Road Platform 3 Second Floor Station Staff Rooms Upper Concourse Platform 1
    o2429-0009538_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o2429-0009507_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2429-0009548_thumb.jpg

    How many individual seats (Benches count as 1): 3
    The seats provided are stable.
    The seating has armrests.

    o2429-0009500_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2429-0009508_thumb.jpg

    The vending machine contains sweets. The vending machine contains hot drinks. The vending machine contains cold drinks.

    o2429-0009539_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 20
    The cycle racks are covered.

    o2429-0009544_thumb.jpg

    Shelter

    o2429-0009546_thumb.jpg

    How many individual seats (Benches count as 1): 4
    The seats provided are stable.
    The seating has armrests.

    o2429-0009510_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2429-0009520_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2429-0009543_thumb.jpg

    Shelter
    There are seats in the shelter.
    How many individual seats (Benches count as 1): 8

    o2429-0009545_thumb.jpg

    Shelter
    There are seats in the shelter.
    How many individual seats (Benches count as 1): 8

    o2429-0009547_thumb.jpg

    Shelter
    There are seats in the shelter.
    How many individual seats (Benches count as 1): 2

    o2429-0009549_thumb.jpg

    How many individual seats (Benches count as 1): 24
    The seats provided are stable.
    The seating has armrests.

    o2429-0009513_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.0
    What is the height of the direction button in metres: 1.2

    o2429-0009473_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.0
    What is the height of the direction button in metres: 1.2

    o2429-0009494_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.9
    What is the height of the call button in metres: 1.0
    What is the height of the direction button in metres: 1.2

    o2429-0009541_thumb.jpg

    Platform 1 Entrance
    This is an entrance and exit.
    There is a raised crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o2429-0009479_thumb.jpg

    Escalator 2 up to 3
    The escalator travels up.
    Additional Details:
    This is a series of up escalators taking you up to all floors.

    o2429-0009475_thumb.jpg

    Escalator 3 down to 2
    The escalator travels down.
    Additional Details:
    This is a series of down escalators taking you down to all floors.

    o2429-0009524_thumb.jpg

    Ticket Gates
    The ticket gates are not staffed.

    o2429-0009517_thumb.jpg

    Stairs to Platform 1
    The stairs are not outdoors.
    Number of Steps: 12,13,13
    There is a visual contrast between the step edge and the tread.

    o2429-0009497_thumb.jpg

    Stairs to Platform 2 and 3
    The stairs are not outdoors.
    Number of Steps: 12,13,12
    There is a visual contrast between the step edge and the tread.

    o2429-0009488_thumb.jpg

    Stairs to footbridge
    The stairs are not outdoors.
    Number of Steps: 9,9,9,9

    o2429-0009523_thumb.jpg

    Paved area

    o2429-0009487_thumb.jpg

    Stairs

    o2429-0009537_thumb.jpg

    Hampton Hotel

    o2429-0009550_thumb.jpg

    Bridge

    o2429-0009535_thumb.jpg

    Pathway

    o2429-0009504_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2429-0009536_thumb.jpg

    Kimpton Road

    o2429-0009501_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2429-0009493_thumb.jpg

    Second floor. Access to Platforms 1, 2 and 3 via bridge to lifts or stairs

    o2429-0009484_thumb.jpg

    Station Staff Rooms

    o2429-0009486_thumb.jpg

    Upper Concourse
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    o2429-0009521_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.