April 2017

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    Map key

    Accessible WC
    ATM/Cash Machine
    Bar
    Cycle Rack/Storage
    Drop Off Point
    Entrance
    Female Toilets
    Lift
    Luggage Trolleys
    Male Toilets
    Metro
    Ramp
    Restaurant
    Seats
    Single/Double Doors
    Stairs
    Subway
    Taxi Rank
    Telephone
    Ticket Machine
    Travel Information Office
    Unisex Toilets
    Vending Machine
     
    Top

    Newcastle

    Ground Floor

    Unisex Accessible Toilet Ticket Machine Male Toilet Female Toilet Seats Seats Unisex Toilet Luggage Trolley Luggage Trolley Seats Doors Centurion Bar and Deli Seats Ticket Machine Greggs Seats Seats Seats Travel Information Counter Ticket Machine Telephones Vending Machine Unisex Toilet Seats Seats Seats Bike Seats ATM Cash Machine Luggage Trolley Vending Machine Unisex Accessible Toilet Seats Male Toilet Seats Seats Seats Seats Ticket Machine Ticket Machine Unisex Accessible Toilet Seats Luggage Trolley Seats Drop Off Cafe deli and take away Seats Female Toilet Unisex Accessible Toilet Seats Vending Machine Metro Taxi Neville Street Entrance Metro Entrance. Lift for platform 2 Entrance from short stay Car Park Entrance from Taxi rank Long Stay Car Park Entrance Lift on platform 3 Main Ticket Gates Starbucks Coffee Ticket Gates opposite Platform 11 & 12 Waiting Room Stairs on Platform 3 Pumpkin Cafe shop Waiting Room Stairs on Platform 6 Costa Coffee Ramp Stairs to bridge opposite platform 11 Concourse Costa Coffee Toilets Area Waiting Room Ramp Waiting Room First class lounge The Newcastle Hero Sainsburys local Ramp Ramp Newcastle Central Metro Ticket Office Station Buildings WHSmith Subway Burger King Road Bridge Station management centre Retail Outlets Platform 11 Platform 12 Platform 9 Platform 10 Platform 1 Platform 8 Platform 6 Taxi rank access road Area between platforms Platform 5 Area between platforms Royal station Hotel Neville Street Platform 7 Long Stay Car Park Short stay Car Park Platform 2 Entrance Concourse Platform 3 Platform 4 Concourse
    o2598-0012750_thumb.jpg

    There are unisex accessible toilet facilities available.
    The door width is adequate.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens in.
    The door is light enough to open easily.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    The toilet layout is suitable for left-handed transfers.
    There are grab rails present.

    o2598-0012824_thumb.jpg

    The ticket machine accepts coins and payment cards.
    This machine is for Excess fares Tickets.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o2598-0012756_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilets are attended.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    Please be aware a larger cubicle is not available for ambulant disabled people.
    There are no baby change facilities available.

    o2598-0012748_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilets are attended.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o2598-0012826_thumb.jpg

    How many individual seats (Benches count as 1): 18

    o2598-0012800_thumb.jpg

    How many individual seats (Benches count as 1): 9

    o2598-0000163_thumb.jpg

    There are unisex toilet facilities available.

    o2598-0000258_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2598-0012547_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2598-0012825_thumb.jpg

    How many individual seats (Benches count as 1): 20

    o2598-0012777_thumb.jpg

    There are double doors.
    The door(s) are left open.
    The doorway is wide enough for all users.

    o2598-0000081_thumb.jpg

    Centurion Bar and Deli
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    The entrance signed as bar and deli provides level access.
    A wheelchair user can enter the building unaided.
    The access is ramped.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o2598-0012525_thumb.jpg

    How many individual seats (Benches count as 1): 29

    o2598-0012722_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o2598-0012806_thumb.jpg

    Greggs
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2598-0012807_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2598-0000198_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o2598-0012903_thumb.jpg

    How many individual seats (Benches count as 1): 5

    o2598-0012731_thumb.jpg

    Travel Information Counter
    How many windows: 0
    There are low counters available.
    There is an induction loop available.

    o2598-0012730_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o2598-0000216_thumb.jpg

    How many are there: 2

    o2598-0000257_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.

    o2598-0000859_thumb.jpg

    There are unisex toilet facilities available.
    This is a night toilet which is a small cubicle that is only unlocked when the other toilets are closed.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilets are kept locked.
    The toilets require a key which is available from station staff.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o2598-0012725_thumb.jpg

    How many individual seats (Benches count as 1): 50
    The seats provided are stable.
    Seating is provided in a range of heights.
    The seating has armrests.

    o2598-0012862_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2598-0000230_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2598-0012743_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 35
    The cycle racks are covered.

    o2598-0000056_thumb.jpg

    How many individual seats (Benches count as 1): 34

    o2598-0012724_thumb.jpg

    How many are there: 3
    Wheelchair users can access and turn round in front of the cash machine.
    The controls are within the recommended height specification.

    o2598-0000203_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2598-0000204_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2598-0012765_thumb.jpg

    There are unisex accessible toilet facilities available.
    The door width is adequate.
    The main entrance doors of the toilet are automatic.
    The entrance door to the toilet opens out.
    The door is light enough to open easily.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    The toilet layout is suitable for right-handed transfers.
    There are grab rails present.
    There is an assistance alarm provided.

    o2598-0000055_thumb.jpg

    How many individual seats (Benches count as 1): 9

    o2598-0000181_thumb.jpg

    There are male toilet facilities available.

    o2598-0000202_thumb.jpg

    How many individual seats (Benches count as 1): 28

    o2598-0000205_thumb.jpg

    How many individual seats (Benches count as 1): 14

    o2598-0012902_thumb.jpg

    How many individual seats (Benches count as 1): 3

    o2598-0012897_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2598-0012782_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 6
    Prepaid tickets can be collected.

    o2598-0012783_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 6
    Prepaid tickets can be collected.

    o2598-0000172_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.

    o2598-0000231_thumb.jpg

    How many individual seats (Benches count as 1): 22

    o2598-0000232_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2598-0012890_thumb.jpg

    How many individual seats (Benches count as 1): 5

    o2598-0012868_thumb.jpg

    Drop Off
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is enough room to accommodate safe side and rear loading.
    There is direct level access from the drop off point to the pavement or designated pedestrianised area.
    The footpath routes from the designated parking/drop off point are on an even surface.
    The route from the designated drop off point is Level.

    o2598-0012714_thumb.jpg

    Cafe deli and take away
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o2598-0000049_thumb.jpg

    How many individual seats (Benches count as 1): 24

    o2598-0000185_thumb.jpg

    There are female toilet facilities available.

    o2598-0000197_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.

    o2598-0012835_thumb.jpg

    How many individual seats (Benches count as 1): 6

    o2598-0000270_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2598-0000349_thumb.jpg

    Metro

    o2598-0012792_thumb.jpg

    Taxi

    o2598-0012785_thumb.jpg

    Neville Street Entrance
    This is an entrance and exit.
    There is a raised crossing.

    o2598-0000076_thumb.jpg

    Metro Entrance.
    There are three open archways leading from the metro station where there are escalators stairs and a lift leading up from the Platform.
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o2598-0012798_thumb.jpg

    Lift for platform 2

    o2598-0012780_thumb.jpg

    Entrance from short stay Car Park
    This is an entrance and exit.
    There is a raised crossing.

    o2598-0012794_thumb.jpg

    Entrance from Taxi rank
    This is an entrance and exit.
    There is a raised crossing.

    o2598-0012704_thumb.jpg

    Long Stay Car Park Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users can use the entrance unaided.

    o2598-0000209_thumb.jpg

    Lift on platform 3

    o2598-0012522_thumb.jpg

    Main Ticket Gates
    Staff are available at the ticket gates to provide assistance.

    o2598-0000074_thumb.jpg

    Starbucks Coffee
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2598-0012732_thumb.jpg

    Ticket Gates opposite Platform 11 & 12
    Staff are available at the ticket gates to provide assistance.

    o2598-0012906_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2598-0012847_thumb.jpg

    Stairs on Platform 3
    The stairs are not outdoors.
    Number of Steps: 10,9
    There is a visual contrast between the step edge and the tread.

    o2598-0012844_thumb.jpg

    Pumpkin Cafe shop
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o2598-0000174_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2598-0000245_thumb.jpg

    Stairs on Platform 6
    The stairs are not outdoors.
    Number of Steps: 8,8
    There is a visual contrast between the step edge and the tread.

    o2598-0012796_thumb.jpg

    Costa Coffee
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2598-0012802_thumb.jpg

    Ramp
    Distance in metres: 8
    The ramp has a steep gradient.

    o2598-0012803_thumb.jpg

    Stairs to bridge opposite platform 11
    The stairs are not outdoors.
    No of steps: 8

    o2598-0012721_thumb.jpg

    Concourse

    o2598-0000219_thumb.jpg

    Costa Coffee
    The coffee shop is joined with the waiting room.
    The approach to the building will not cause difficulty for any users.

    o2598-0012747_thumb.jpg

    Toilets Area

    o2598-0000267_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2598-0012871_thumb.jpg

    Ramp
    Distance in metres: 20
    The ramp has a steep gradient.

    o2598-0012839_thumb.jpg

    Waiting Room

    o2598-0000158_thumb.jpg

    First class lounge
    There is a bell to gain access outside the entry door which is 1.4 metres high. This could be too high for some customers.
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2598-0000023_thumb.jpg

    The Newcastle Hero
    The approach to the building will not cause difficulty for any users.

    o2598-0012746_thumb.jpg

    Sainsburys local
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o2598-0012842_thumb.jpg

    Ramp
    Distance in metres: 30
    The ramp has a steep gradient.

    o2598-0012889_thumb.jpg

    Ramp
    Distance in metres: 30
    The ramp has a steep gradient.

    o2598-0012720_thumb.jpg

    Newcastle Central Metro

    o2598-0012773_thumb.jpg

    Ticket Office

    o2598-0012893_thumb.jpg

    Station Buildings

    o2598-0012728_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.

    o2598-0012831_thumb.jpg

    Subway
    The handrail is continuous.

    o2598-0000070_thumb.jpg

    Burger King
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    There are two identical entrances at the front of the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o2598-0012706_thumb.jpg

    Road

    o2598-0000145_thumb.jpg

    Bridge
    The bridge is steeply sloped in places.

    o2598-0012705_thumb.jpg

    Station management centre

    o2598-0012719_thumb.jpg

    Retail Outlets
    Opening Soon.

    o2598-0012812_thumb.jpg

    Platform Number: 11
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0012738_thumb.jpg

    Platform Number: 12
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0000051_thumb.jpg

    Platform Number: 9
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0000044_thumb.jpg

    Platform Number: 10
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0000100_thumb.jpg

    Platform Number: 1
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0000281_thumb.jpg

    Platform Number: 8
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0000277_thumb.jpg

    Platform Number: 6
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0012793_thumb.jpg

    Taxi rank access road

    o2598-0012341_thumb.jpg

    Area between platforms

    o2598-0000273_thumb.jpg

    Platform Number: 5
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0012342_thumb.jpg

    Area between platforms

    o2598-0000094_thumb.jpg

    Royal station Hotel
    The approach to the building will not cause difficulty for any users.

    o2598-0012787_thumb.jpg

    Neville Street

    o2598-0012901_thumb.jpg

    Platform Number: 7
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2598-0012709_thumb.jpg

    Long Stay Car Park
    The car park is close to the building.
    No of Accessible spaces: 14
    There is a vehicle height restriction barrier at the entrance to the car park.
    There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
    A wheelchair user can get from the parking area to the station without assistance.
    The car park surface is smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.

    o2598-0012863_thumb.jpg

    Short stay Car Park
    The car park is close to the building.
    No of Accessible spaces: 5
    There is no vehicle height restriction barrier at the entrance to the car park.
    There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
    A wheelchair user can get from the parking area to the station without assistance.
    The car park surface is smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.
    Tariff:
    20 minutes free parking.

    o2598-0012823_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    There are information boards indicating where specific coaches will be located when the train arrives.

    o2598-0012778_thumb.jpg

    Entrance Concourse
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are arrivals information screens.
    There are departure information screens.

    o2598-0000233_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    There are information boards indicating where specific coaches will be located when the train arrives.

    o2598-0000237_thumb.jpg

    Platform Number: 4
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.
    There are information boards indicating where specific coaches will be located when the train arrives.

    o2598-0012726_thumb.jpg

    Concourse
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are arrivals information screens.
    There are departure information screens.