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    Stations & on train

     

    Map key

    Accessible WC
    ATM/Cash Machine
    Coffee Shop
    Cycle Rack/Storage
    Entrance
    Female Toilets
    Help point
    Lift
    London Underground
    Male Toilets
    News Agent
    Photo Booth
    Restaurant
    Seats
    Shop
    Single/Double Doors
    Stairs
    Taxi and Drop Off Point
    Telephone
    Ticket Counter
    Ticket Machine
    Vending Machine
     
    Top

    Richmond (London)

    Ground Floor

    ATM Cash Machine Village Klean Telephones AMT Coffee Helppoint Photos Unisex Accessible Toilet West Cornwall Pasty Co. Seats Ticket Machine Vending Machine Female Toilet ATM Cash Machine Vending Machine M&S Simply food Telephones Toilet Puccino Lift on lower concourse Doors WHSmith Male Toilet Taxi & Drop Off Vending Machine Telephones Puccino Telephones Ticket Machine Ticket Machine Ticket Machine Seats Helppoint Seats Seats Lift for platform 1 Bike Bagels Already Seats Helppoint Female Toilet Doors Helppoint Seats London Underground District line Stairs to Main Entrance B Main Entrance Stepped Main Entrance Car Park Entrance Ticket Gates on bridge Ticket Counter Ticket Gates in lower concourse Stairs between upper and lower concourse Stairs in lower concourse to bridge Stairs for Platform 1 Station Building Lift Corridor Station Building Lift Corridor Bridge Kew Road Car Park Access Road Upper Concourse Platform 3 Underground District line platforms 6 and 7 Platform 1 Car Park Platforms 4,5 Platform 2 Lower Concourse
    o2887-0000043_thumb.jpg

    How many are there: 1

    o2887-0000032_thumb.jpg

    Village Klean
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o2887-0000034_thumb.jpg

    How many are there: 2

    o2887-0000042_thumb.jpg

    AMT Coffee
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2887-0000069_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.3
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2887-0000033_thumb.jpg

    Photos

    o2887-0000229_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens out.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    There are grab rails present.
    There is an assistance alarm provided.
    There is a large cubicle available.
    The cubicle is large enough for parents travelling with children.

    o2887-0000021_thumb.jpg

    West Cornwall Pasty Co.
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2887-0000070_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o2887-0000128_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 4
    Prepaid tickets can be collected.

    o2887-0000065_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2887-0000233_thumb.jpg

    There are female toilet facilities available.

    o2887-0000015_thumb.jpg

    How many are there: 1

    o2887-0000059_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2887-0000019_thumb.jpg

    M&S Simply food
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2887-0000014_thumb.jpg

    How many are there: 2

    o2887-0000048_thumb.jpg

    Unable to assess at time of audit.

    o2887-0000074_thumb.jpg

    Puccino's
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may he too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2887-0000242_thumb.jpg

    Lift on lower concourse
    The lift is in a non public area and a member of staff is required to escort customers when required.

    o2887-0000239_thumb.jpg

    There are double doors.
    The doors can only be opened with staff assistance.
    The door(s) open outwards.
    The doorway is wide enough for all users.

    o2887-0000133_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    The entrance from the concourse is most accessible.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2887-0000218_thumb.jpg

    There are male toilet facilities available.

    o2887-0000038_thumb.jpg

    Taxi & Drop Off
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is not enough room to accommodate safe side and rear loading.
    Please be aware that there is not direct level access from the drop off point to the pavement or designated pedestrianised area.
    The route to the drop kerb involves crossing the carriageway.
    Please be aware that the footpath routes from the designated parking/drop off point are not on an even surface.
    The route from the designated drop off point is Via an incline.
    The ramp/incline is shallow

    o2887-0000088_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2887-0000089_thumb.jpg

    How many are there: 1

    o2887-0000095_thumb.jpg

    Puccino's
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o2887-0000044_thumb.jpg

    How many are there: 2

    o2887-0000127_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 6
    Prepaid tickets can be collected.

    o2887-0000017_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o2887-0000016_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o2887-0000058_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2887-0000057_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.35
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2887-0000087_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2887-0000097_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o2887-0000246_thumb.jpg

    Lift for platform 1
    The lift is in a non public area and a member of staff is required to escort customers when needed.

    o2887-0000008_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 16
    The cycle racks are covered.
    10 of the cycle racks are covered.

    o2887-0000068_thumb.jpg

    Bagels Already
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o2887-0000056_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2887-0000091_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.3
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2887-0000107_thumb.jpg

    There are female toilet facilities available.

    o2887-0000249_thumb.jpg

    There are double doors.
    The doors are kept locked and a member of staff is required to escort customers to the lifts.
    The door(s) open inwards.
    The doorway is wide enough for all users.

    o2887-0000049_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.35
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2887-0000066_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2887-0000072_thumb.jpg

    London Underground District line

    o2887-0000125_thumb.jpg

    Stairs to Main Entrance B
    The stairs are outdoors.
    No of steps: 1
    The steps do not have handrails.

    o2887-0000114_thumb.jpg

    Main Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2887-0000120_thumb.jpg

    Stepped Main Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2887-0000010_thumb.jpg

    Car Park Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2887-0000110_thumb.jpg

    Ticket Gates on bridge
    Staff are available at the ticket gates to provide assistance.

    o2887-0000129_thumb.jpg

    Ticket Counter

    o2887-0000023_thumb.jpg

    Ticket Gates in lower concourse
    Staff are available at the ticket gates to provide assistance.

    o2887-0000028_thumb.jpg

    Stairs between upper and lower concourse
    The stairs are not outdoors.
    Number of Steps: 9,15
    There is a visual contrast between the step edge and the tread.

    o2887-0000062_thumb.jpg

    Stairs in lower concourse to bridge
    The stairs are not outdoors.
    Number of Steps: 13,12
    There is a visual contrast between the step edge and the tread.

    o2887-0000084_thumb.jpg

    Stairs for Platform 1
    The stairs are not outdoors.
    Number of Steps: 12,12
    There is a visual contrast between the step edge and the tread.

    o2887-0000096_thumb.jpg

    Station Building

    o2887-0000240_thumb.jpg

    Lift Corridor

    o2887-0000046_thumb.jpg

    Station Building

    o2887-0000251_thumb.jpg

    Lift Corridor
    This corridor can only be accessed with a member of staff.

    o2887-0000082_thumb.jpg

    Bridge

    o2887-0000037_thumb.jpg

    Kew Road

    o2887-0000007_thumb.jpg

    Car Park Access Road

    o2887-0000036_thumb.jpg

    Upper Concourse
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    o2887-0000075_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2887-0000060_thumb.jpg

    Underground District line platforms 6 and 7

    o2887-0000098_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2887-0000002_thumb.jpg

    Car Park
    No of Accessible spaces: 1
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user cannot get from the parking area to the station without assistance.
    There are no drop kerbs leading from the car park to the pavement outside the entrance.

    o2887-0000050_thumb.jpg

    Platform Number: 4
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2887-0000053_thumb.jpg

    Platform Number: 5
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2887-0000078_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2887-0000026_thumb.jpg

    Lower Concourse
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.