October 2017

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    Map key

    Accessible Parking
    Accessible WC
    ATM/Cash Machine
    Car Parking
    Cycle Rack/Storage
    Entrance
    Female Toilets
    Help point
    Lift
    Male Toilets
    Photo Booth
    Ramp
    Seats
    Single/Double Doors
    Stairs
    Subway
    Taxi and Drop Off Point
    Telephone
    Ticket Counter
    Ticket Machine
    Vending Machine
     
    Top

    Rugby

    Ground Floor

    Helppoint Bike Doors Ticket Machine Telephones ATM Cash Machine Taxi & Drop Off Ticket Machine Accessible Spaces Bike Female Toilet Male Toilet Platform 1 Lift Unisex Accessible Toilet Platforms 5 and 6 Lift Ticket Counter Ticket Hall Entrance Ticket Hall Side Entrance Subway Entrance Platforms 2, 3 and 4 Lift Short Stay Parking Area Stairs to car park Subway Entrance Platforms 5 and 6 multi-stairs Stairs in car park 3 Platform 1 multi-stairs Pavement Pavement Travelines Ramp Ramp Ramp Ticket Counter Ramp Car Park Ramp Ramp to Car Park Concourse. Pathway Royal Mail Office Pedestrian Area Subway Car Park Ticket Hall Commercial Area Murray Road. Car Park No 1 Car Park No 2 Road Platforms run above subway
    o2911-0000118_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0020367_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 8
    The cycle racks are not covered.

    o2911-0020290_thumb.jpg

    There are double doors.
    The door is automatic.
    The door(s) slide open.
    The doorway is wide enough for all users.

    o2911-0020430_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o2911-0020432_thumb.jpg

    How many are there: 1

    o2911-0020433_thumb.jpg

    How many are there: 1
    Wheelchair users can access and turn round in front of the cash machine.
    The controls are within the recommended height specification.

    o2911-0020402_thumb.jpg

    Taxi & Drop Off
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is not enough room to accommodate safe side and rear loading.

    o2911-0020431_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 1
    Prepaid tickets can be collected.

    o2911-0020389_thumb.jpg

    Accessible Spaces
    No of Accessible spaces: 3
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.
    Tariff:
    Free.

    o2911-0000272_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 8
    The cycle racks are covered.

    o2911-0000071_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.

    o2911-0000069_thumb.jpg

    There are male toilet facilities available.

    o2911-0020429_thumb.jpg

    Platform 1 Lift

    o2911-0020439_thumb.jpg

    There are unisex accessible toilet facilities available.
    The door width is adequate.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens out.
    The door is light enough to open easily.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    The toilet layout is suitable for left-handed transfers.
    There are grab rails present.

    o2911-0020492_thumb.jpg

    Platforms 5 and 6 Lift

    o2911-0020474_thumb.jpg

    Ticket Counter
    There is a maze queue.
    How many windows: 4
    There are low counters available.
    There is an induction loop available.
    The chip and PIN pad can be moved
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2911-0000031_thumb.jpg

    Ticket Hall Entrance
    This is an entrance and exit.

    o2911-0000036_thumb.jpg

    Ticket Hall Side Entrance
    This is an entrance and exit.
    There is a Zebra crossing.

    o2911-0000104_thumb.jpg

    Subway Entrance
    There is a footpath leading to this Entrance from the street.
    This is an entrance and exit.
    There is a Zebra crossing.

    o2911-0000091_thumb.jpg

    Platforms 2, 3 and 4 Lift

    o2911-0020391_thumb.jpg

    Short Stay Parking Area
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user cannot get from the parking area to the station without assistance.
    There is no direct level access to the pavement.

    o2911-0020414_thumb.jpg

    Stairs to car park
    The stairs are outdoors.
    No of steps: 6

    o2911-0000104_thumb.jpg

    Subway Entrance
    There is a footpath leading to this Entrance from the street.
    This is an entrance and exit.
    There is a Zebra crossing.

    o2911-0020493_thumb.jpg

    Platforms 5 and 6 multi-stairs
    The stairs are not outdoors.
    Number of Steps: 11,11,11
    There is a visual contrast between the step edge and the tread.

    o2911-0020371_thumb.jpg

    Stairs in car park 3
    The stairs are outdoors.
    Number of Steps: 4,8
    There is a visual contrast between the step edge and the tread.

    o2911-0020426_thumb.jpg

    Platform 1 multi-stairs
    The stairs are not outdoors.
    Number of Steps: 8,8,8,8

    o2911-0020383_thumb.jpg

    Pavement

    o2911-0020373_thumb.jpg

    Pavement

    o2911-0000062_thumb.jpg

    Travelines
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2911-0020487_thumb.jpg

    Ramp
    Distance in metres: 10
    The ramp has a steep gradient.

    o2911-0020508_thumb.jpg

    Ramp
    Distance in metres: 51
    The ramp has a steep gradient.

    o2911-0020511_thumb.jpg

    Ramp
    Distance in metres: 45
    The ramp has a very steep gradient.

    o2911-0020474_thumb.jpg

    Ticket Counter
    There is a maze queue.
    How many windows: 4
    There are low counters available.
    There is an induction loop available.
    The chip and PIN pad can be moved
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2911-0020490_thumb.jpg

    Ramp
    Distance in metres: 11
    The ramp has a steep gradient.

    o2911-0020409_thumb.jpg

    Car Park Ramp
    The ramp doubles back on itself.
    Distance in metres: 15
    The ramp has a moderate gradient.

    o2911-0020259_thumb.jpg

    Ramp to Car Park
    This ramp zigzags up to the Car Park Entrance.
    Distance in metres: 48
    The ramp has a shallow gradient.

    o2911-0020470_thumb.jpg

    Concourse.
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    o2911-0020384_thumb.jpg

    Pathway

    o2911-0020375_thumb.jpg

    Royal Mail Office

    o2911-0020462_thumb.jpg

    Pedestrian Area

    o2911-0020485_thumb.jpg

    Subway

    o2911-0020263_thumb.jpg

    Car Park
    No of Accessible spaces: 12
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.

    o2911-0000079_thumb.jpg

    Ticket Hall
    There is no staff assistance available.

    o2911-0020376_thumb.jpg

    Commercial Area

    o2911-0020374_thumb.jpg

    Murray Road.

    o2911-0020406_thumb.jpg

    Car Park No 1
    The car park is close to the building.
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user cannot get from the parking area to the station without assistance.
    There are steps leading down to the station.
    The car park surface is smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.

    o2911-0020419_thumb.jpg

    Car Park No 2
    The car park is close to the building.
    No of Accessible spaces: 6
    There is no vehicle height restriction barrier at the entrance to the car park.
    There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
    Please be aware the route involves crossing the main road.
    A wheelchair user can get from the parking area to the station without assistance.
    The car park surface is smooth and even.
    The footpath routes from the designated parking/drop off point are on an even surface.

    o2911-0020292_thumb.jpg

    Road

    o2911-0020502_thumb.jpg

    Platforms run above subway

    Platforms

    Helppoint Seats Seats Helppoint Seats Seats Bike Seats Vending Machine Helppoint Vending Machine Seats Helppoint Seats Seats Seats Seats Telephones Seats Telephones Seats Seats Helppoint Bike Photos Helppoint Doors Doors Doors Unisex Accessible Toilet Unisex Accessible Toilet Male Toilet Platforms 5 and 6 Lift Platform 1 Lift Female Toilet Platforms 2, 3 and 4 Lift Ramp to Cafe Ramp to Waiting Rooms Ramp to Toilets. Shelter Shelter Platform 1 Stairs Platforms 5 and 6 Stairs Customer Help Desk Ramp Ramp Waiting Room Waiting Room Waiting Room Station Building Customer Services Subway Waiting Room Fenced off gravel area Platform 3 Platform 6 Platform 5 Platform 1 Platform 2 Platform 4
    o2911-0000248_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0000249_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2911-0000247_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2911-0000239_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0000159_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2911-0000246_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2911-0020519_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 33
    The cycle racks are covered.

    o2911-0020546_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o2911-0020460_thumb.jpg

    The vending machine contains cold drinks. The vending machine contains food.
    Wheelchair users can access and turn around in front of the vending machine.
    The controls are within the recommended height specification.

    o2911-0000129_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0000221_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.

    o2911-0000234_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2911-0000134_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0000199_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2911-0000189_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o2911-0000160_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2911-0000190_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2911-0000210_thumb.jpg

    How many are there: 1

    o2911-0000130_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2911-0000224_thumb.jpg

    How many are there: 1
    There is a small ramp leading into the booth.

    o2911-0000225_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2911-0000126_thumb.jpg

    How many individual seats (Benches count as 1): 16

    o2911-0000128_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.1
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0020522_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 9
    The cycle racks are covered.

    o2911-0020552_thumb.jpg

    Photos

    o2911-0000238_thumb.jpg

    The Help Point is blue.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o2911-0020452_thumb.jpg

    There are double doors.
    The door(s) open both ways.
    The doorway is wide enough for all users.
    Door handles are within reach of all users.

    o2911-0020454_thumb.jpg

    There are double doors.
    The door is automatic with a manual switch.
    The door(s) open inwards.
    The doorway is wide enough for all users.

    o2911-0000240_thumb.jpg

    There are double doors.
    The door is automatic.
    The door(s) slide open.
    The doors fold open.
    The doorway is wide enough for all users.

    o2911-0000358_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.

    o2911-0020538_thumb.jpg

    There are unisex accessible toilet facilities available.
    The door width is adequate.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens in.
    The door is light enough to open easily.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    The toilet layout is suitable for left-handed transfers.
    There are grab rails present.

    o2911-0020246_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There is a large cubicle available.
    There are no baby change facilities available.

    o2911-0020492_thumb.jpg

    Platforms 5 and 6 Lift

    o2911-0020429_thumb.jpg

    Platform 1 Lift

    o2911-0020249_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet door opens outwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There is a large cubicle available.

    o2911-0000091_thumb.jpg

    Platforms 2, 3 and 4 Lift

    o2911-0020545_thumb.jpg

    Ramp to Cafe
    Distance in metres: 7
    The ramp has a shallow gradient.

    o2911-0020547_thumb.jpg

    Ramp to Waiting Rooms
    Distance in metres: 7
    The ramp has a shallow gradient.

    o2911-0000163_thumb.jpg

    Ramp to Toilets.
    Distance in metres: 7
    The ramp has a shallow gradient.

    o2911-0000243_thumb.jpg

    Shelter
    There is an inward opening door and a small ridge at the threshold.

    o2911-0000124_thumb.jpg

    Shelter

    o2911-0020426_thumb.jpg

    Platform 1 multi-stairs
    The stairs are not outdoors.
    Number of Steps: 8,8,8,8

    o2911-0020493_thumb.jpg

    Platforms 5 and 6 multi-stairs
    The stairs are not outdoors.
    Number of Steps: 11,11,11
    There is a visual contrast between the step edge and the tread.

    o2911-0020447_thumb.jpg

    Customer Help Desk
    The help desk has a low counter.

    o2911-0020511_thumb.jpg

    Ramp
    Distance in metres: 45
    The ramp has a very steep gradient.

    o2911-0020508_thumb.jpg

    Ramp
    Distance in metres: 51
    The ramp has a steep gradient.

    o2911-0020548_thumb.jpg

    Unable to assess at time of audit.

    o2911-0000235_thumb.jpg

    Waiting Room
    There are no entry doors.
    The floor surfaces are slip resistant.

    o2911-0020551_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2911-0020553_thumb.jpg

    Station Building

    o2911-0000182_thumb.jpg

    Customer Services
    There are Entrances from both Platforms.

    o2911-0020485_thumb.jpg

    Subway

    o2911-0020449_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.
    There are no entry doors.
    The floor surfaces are slip resistant.
    There is space for a wheelchair user to pull up alongside a seated companion.
    There is space for an assistance dog to rest.

    o2911-0000143_thumb.jpg

    Fenced off gravel area

    o2911-0020565_thumb.jpg

    Platform Number: 3
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards do not show the next departure.
    The display boards do not show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2911-0020506_thumb.jpg

    Platform Number: 6
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o2911-0020503_thumb.jpg

    Platform Number: 5
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards do not show the next few departures.

    o2911-0020457_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    There are coloured zones indicating where you should board the train for First or Standard accommodation.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2911-0020516_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2911-0020526_thumb.jpg

    Platform Number: 4
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    There are coloured zones indicating where you should board the train for First or Standard accommodation.
    Boarding ramps are available – please contact the station operator to book assistance.