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    Stations & on train

     

    Map key

    Accessible WC
    Coffee Shop
    Cycle Rack/Storage
    Entrance
    Female Toilets
    Help point
    Lift
    Male Toilets
    News Agent
    Seats
    Single/Double Doors
    Stairs
    Taxi and Drop Off Point
    Telephone
    Ticket Counter
    Ticket Machine
     
    Top

    Surbiton

    Ground Floor

    Ticket Machine Ticket Machine Bike Doors Taxi & Drop Off Lift Ticket Hall Entrance Ticket Holders Entrance Landing Ticket Holders Entrance Stairs Ticket Holder Entrance Stairs Bridge Stairs Entrance Stairs Ticket Hall Lift Key Cutting/Shoe Repairs Ticket Hall Entrance Stairs Corridor Car Park 2 Corridor Ticket Counter Public Footbridge Only Oddbins Local Shops Pavement Station Building Station frontage Ticket hall
    o3165-0000094_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 3
    Prepaid tickets can be collected.

    o3165-0000095_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 3
    Prepaid tickets can be collected.

    o3165-0000087_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 50
    The cycle racks are covered.

    o3165-0000097_thumb.jpg

    There is a single door.
    The door is automatic with a manual switch.
    The door(s) slide open.
    The doorway is wide enough for all users.

    o3165-0000081_thumb.jpg

    Taxi & Drop Off
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is enough room to accommodate safe side and rear loading.
    There is direct level access from the drop off point to the pavement or designated pedestrianised area.
    The footpath routes from the designated parking/drop off point are on an even surface.
    The route from the designated drop off point is Level.

    o3165-0000110_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.97
    What is the height of the call button in metres: 1.2
    What is the height of the direction button in metres: 1.2

    o3165-0000089_thumb.jpg

    Ticket Hall Entrance
    This is an entrance and exit.
    There is a Zebra crossing.

    o3165-0000075_thumb.jpg

    Ticket Holders Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users may need assistance using the entrance.
    There are steps inside the entrance.

    o3165-0010448_thumb.jpg

    Landing

    o3165-0000075_thumb.jpg

    Ticket Holders Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users may need assistance using the entrance.
    There are steps inside the entrance.

    o3165-0000070_thumb.jpg

    Stairs Ticket Holder Entrance
    The stairs are not outdoors.
    Number of Steps: 12,12,12

    o3165-0000105_thumb.jpg

    Stairs Bridge
    The stairs are not outdoors.
    Number of Steps: 12,12

    o3165-0010450_thumb.jpg

    Stairs Entrance

    o3165-0000100_thumb.jpg

    Stairs Ticket Hall
    The stairs are not outdoors.
    No of steps: 12

    o3165-0010451_thumb.jpg

    Lift

    o3165-0000077_thumb.jpg

    Key Cutting/Shoe Repairs
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    There is an intercom to attract attention.
    A parent with a pushchair or pram can enter the building unaided.
    There are steps into the building.
    [Main/Most Accessible Entrance] If Yes, how many steps: 1
    There is a single door.

    o3165-0000089_thumb.jpg

    Ticket Hall Entrance
    This is an entrance and exit.
    There is a Zebra crossing.

    o3165-0010433_thumb.jpg

    Stairs

    o3165-0000096_thumb.jpg

    Corridor

    o3165-0010422_thumb.jpg

    Car Park 2
    No of Accessible spaces: 3
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.

    o3165-0000109_thumb.jpg

    Corridor

    o3165-0000092_thumb.jpg

    Ticket Counter

    o3165-0010434_thumb.jpg

    Public Footbridge Only

    o3165-0000082_thumb.jpg

    Oddbins
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    Station front.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3165-0010430_thumb.jpg

    Local Shops

    o3165-0000078_thumb.jpg

    Pavement

    o3165-0010435_thumb.jpg

    Station Building

    o3165-0000080_thumb.jpg

    Station frontage

    o3165-0000091_thumb.jpg

    Ticket hall
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are arrivals information screens.
    There are departure information screens.

    Platforms

    Seats Cafe Chaud Helppoint Telephones Seats Ticket Machine Ticket Machine Surrey Comet Help Point Seats Helppoint Telephones Bike Seats Ticket Counter Female Toilet Male Toilet Lift Unisex Accessible Toilet Unisex Accessible Toilet Male Toilet Lift Lift Female Toilet South Bank Road Entrance South Bank Road Entrance Caffe Chaud Caffe chaud Ticket Gates Ticket Gates Stairs platforms 3 and 4 Stairs Bridge Stairs South Bank Entrance Stairs platforms 1 and 2 Stairs Tichet holder entrance Stairs down to Ticket Hall Concourse Lift South Bank Road Station Buildings Bridge Bridge Platform 1 Platform 4 Platform 3 Platform 2 Car Park 1
    o3165-0000015_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3165-0010443_thumb.jpg

    Cafe Chaud
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.

    o3165-0000035_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.35
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3165-0000018_thumb.jpg

    How many are there: 1

    o3165-0000044_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3165-0000067_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o3165-0000068_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o3165-0010445_thumb.jpg

    Surrey Comet
    The approach to the building will not cause difficulty for any users.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3165-0010453_thumb.jpg

    The Help Point is silver.
    What is the measurement of the Help point from floor to button in metres: 1.22
    There is contact option for Emergency only.

    o3165-0000003_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3165-0000019_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.35
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3165-0000038_thumb.jpg

    How many are there: 1

    o3165-0000052_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 120
    The cycle racks are covered.

    o3165-0000049_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o3165-0000066_thumb.jpg

    Ticket Counter
    How many windows: 1
    There is an induction loop available.
    The chip and PIN pad can be moved
    Wheelchair users can access all visitor areas and move around without obstruction.

    o3165-0000048_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o3165-0000014_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o3165-0000110_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.97
    What is the height of the call button in metres: 1.2
    What is the height of the direction button in metres: 1.2

    o3165-0000040_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens out.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    There are grab rails present.
    There is an assistance alarm provided.

    o3165-0000009_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens in.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    There are grab rails present.

    o3165-0000045_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o3165-0000007_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.97
    What is the height of the call button in metres: 1.2
    What is the height of the direction button in metres: 1.2

    o3165-0000050_thumb.jpg

    Lift
    The lift car dimensions are sufficient for a wheelchair user and their companion.
    The lift has audible announcements.
    The buttons are also in Braille.
    There is an emergency alarm button in easy reach for all users.
    What is the height of the handrail in metres: 0.97
    What is the height of the call button in metres: 1.2
    What is the height of the direction button in metres: 1.2

    o3165-0000016_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o3165-0000060_thumb.jpg

    South Bank Road Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users may need assistance using the entrance.
    There are stairs inside the entrance.

    o3165-0000060_thumb.jpg

    South Bank Road Entrance
    This is an entrance and exit.
    There is no safe crossing.
    There are no entry doors.
    Wheelchair users may need assistance using the entrance.
    There are stairs inside the entrance.

    o3165-0000017_thumb.jpg

    Caffe Chaud
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    Platform 2.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3165-0000039_thumb.jpg

    Caffe chaud
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The main entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    Platform 3.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3165-0000028_thumb.jpg

    Ticket Gates
    Staff are available at the ticket gates to provide assistance.
    The ticket gates are not permanently staffed

    o3165-0000026_thumb.jpg

    Ticket Gates
    Staff are available at the ticket gates to provide assistance.

    o3165-0000031_thumb.jpg

    Stairs platforms 3 and 4
    The stairs are not outdoors.
    Number of Steps: 15,13

    o3165-0000105_thumb.jpg

    Stairs Bridge
    The stairs are not outdoors.
    Number of Steps: 12,12

    o3165-0000062_thumb.jpg

    Stairs South Bank Entrance
    The stairs are not outdoors.
    Number of Steps: 13,12

    o3165-0000021_thumb.jpg

    Stairs platforms 1 and 2
    The stairs are not outdoors.
    Number of Steps: 15,13

    o3165-0000070_thumb.jpg

    Stairs Ticket Holder Entrance
    The stairs are not outdoors.
    Number of Steps: 12,12,12

    o3165-0010447_thumb.jpg

    Stairs down to Ticket Hall

    o3165-0010421_thumb.jpg

    Concourse
    There is staff assistance available.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are no departure information screens.

    o3165-0010452_thumb.jpg

    Lift

    o3165-0000056_thumb.jpg

    South Bank Road

    o3165-0000057_thumb.jpg

    Station Buildings

    o3165-0000112_thumb.jpg

    Bridge

    o3165-0000025_thumb.jpg

    Bridge

    o3165-0000004_thumb.jpg

    Platform Number: 1
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o3165-0000046_thumb.jpg

    Platform Number: 4
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3165-0000036_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3165-0000001_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3165-0000053_thumb.jpg

    Car Park 1
    No of Accessible spaces: 1
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.