Station Facilities: Cardiff Queen Street (CDQ)
Managed by Arriva Trains Wales
Cardiff Queen Street Railway Station Station Terrace Cardiff
CF10 4EY
Last changed: 11:20 on 27 Oct 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Saturday 05:30-00:00 Sunday 08:00-23:00 |
| TrainTracker Phone Number | 0871 200 49 50 |
| TrainTrackerText | Text dep CDQ to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Saturday 05:30-00:00 Sunday 08:00-23:00 |
| CCTV | Yes |
| CCTV - Coverage | Within station |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Arrival screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 07:00-20:00 Saturday 08:00-21:00 Sunday 10:00-17:30 | ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | No | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares do not apply when travelling from Cardiff Queen Street station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Saturday 08:00-20:00 Sunday 11:00-20:00 |
| Customer Service - Primary Phone Number | 0845 6061 660 |
| Customer Service - Fax Number | 0870 191 0764 |
| Customer Service - Address | St Mary's House, 47 Penarth Road Cardiff CF10 5DJ |
| Customer Service - Web Address | www.arrivatrainswales.co.uk |
| Customer Service - Email Address | customer.relations@arrivatrainswales.co.uk |
| Left Luggage | No |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0845 6061 660 |
| Lost Property - Web Address | www.arrivatrainswales.co.uk |
| Lost Property - Email Address | customer.relations@arrivatrainswales.co.uk |
| Lost Property - Note |
Contact nearest staffed station or Customer Relations |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Room - Opening Hours | Monday-Saturday 05:30-00:00 Sunday 08:00-23:00 |
| Women-Only Waiting Room | No |
| Trolleys | No |
| Refreshment Facilities - Opening Hours | Monday-Friday 08:00-18:00 Saturday 09:00-18:00 Sunday Closed |
| Refreshment Facilities - Note |
|
| Toilets | Yes |
| Baby Changing | No |
| Showers | No |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box - Opening Hors | Monday-Sunday 24 hours |
| Post Box - Note |
|
| Tourist Information Office | No |
| ATM Machine | No |
| Bureau de Change | No |
| Shops - Opening Hours | Monday-Friday 07:30-17:30 Saturday 09:00-16:00 Sunday Closed |
| Shops - Note |
|
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Sunday 08:00-20:00 |
| Helpline - Primary Phone Number | 08453 003 005 |
| Helpline - Minicom/Textphone (For customers with hearing impairments) | 0845 300 6105 |
| Helpline - Note |
Disabled Persons Protection Policy available by post. |
| Customer Help Points | Yes |
| Staff Help | Monday-Saturday 05:30-23:59 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Office Counter | Monday-Friday 07:00-20:00 Saturday 08:00-21:00 Sunday 10:00-17:30 |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | No |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Available during staffing hours |
| Step Free Access Coverage | Partial station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Disabled Parking | No |
| Accessible Car Park Equipment | No |
| Wheelchairs | No |
Transport Links ^ Top
| Service | Details |
|---|---|
| Minimum Connection Time (mins) | 5 |
| Cycle Storage Availability | No |
| Location for Rail Replacement Services |
At the station entrance |
| Taxi Rank | No |
| Bus Services | Yes |
| Bus Services - Note |
Limited service from stop outside station Mondays to Fridays |
| Metro Services | No |
| Car Hire | No |
| Cycle Hire | No |
| Local Transport Link | Plan your journey to and from the station with Traveline |
QUICK JOURNEY PLANNER
LIVE DEPARTURES & ARRIVALS
