Ely (ELY)
Managed by National Express East Anglia
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Women-Only Waiting Room No -
Trolleys
-
Refreshments
-
ATM Machine
ATM Machine Yes Notes Located on concourse
Bureau de Change No -
Toilets
-
Pay Phone
Pay Phone Cards and coins -
Internet
Public WiFi No Note Web Kiosk No -
Post Box
-
Tourist Information Office
Tourist Information Office No -
Shops
Shops Yes
Ely
Transport links
- Connection time
- 6 minutes (minimum)
- Cycle storage
- To be confirmed by station operator
- Sheltered cycle storage
- Partial
- Cycle storage location
- 10 racks in car park, 60 racks on platform 1
- Car park
- Station Car Park
- Car park opening
- Monday-Friday 24 hours
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- National Car Parks Ltd
- Car park operator phone
- 0845 050 7080 (for car park queries only) (primary)
- Car park operator address
- www.ncp.co.uk
- customer.service@ncp.co.uk
- Car park spaces
- 121
- Charges
- £4.10 peak , £3.60 off peak , £16.40 weekly , £63.55 monthly , £656.00 annually
- Notes
-
Reduced daily parking after 1600 (Monday to Friday) £2.00
Saturday all day £3.50
Sunday all day £3.50
- Car park
- Premium Bay
- Car park opening
- Saturday 24 hours
- Sunday 24 hours
- Car park operator
- National Car Parks Ltd
- Car park spaces
- 0
- Charges
- £704.00 annually
Ticket buying and collection
- Ticket office opening
- Monday-Friday 06:00-20:00
- Saturday 06:00-20:00
- Sunday 08:30-18:30
- Self-service machines
- Yes
- Collect from counter
- No
- Collect from machine
- Yes
2 nTicket machines are located on the station concourse
- Oyster PrePay
- No
- Penalty fares
Penalty Fares apply to journeys from Ely station when travelling with:
- First Capital Connect
- National Express East Anglia (except when travelling on the Ely to Norwich route)
Penalty Fares do not apply if travelling with:
- East Midlands Trains
- CrossCountry
Accessibility and mobility access
- Customer help points
- Yes
- Staff help
- No No
- Accessible ticket machines
- No
- Accessible ticket office counter
- Yes
- Induction loop
- Yes
- Ramp for train access
- Yes
- Accessible taxis
-
No
Details of nearest taxis are shown on station information poster
- Accessible public telephones
- No
- National key toilets
- Yes
A RADAR-key accessible toilet is available on platform 1, during opening hours of the station.
- Step free access coverage
- Whole station
- Impaired mobility set down
- No
- Disabled parking
- Yes 3 spaces
- Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
- No
- Wheelchairs
- No
General services information
- Customer service
- Yes
- Monday-Friday 08:00-20:00
- Saturday 09:00-18:00
- Sunday 09:00-18:00
- Left luggage
- No
- Lost property
- Yes
- Monday-Friday 08:00-22:00
- Saturday 09:00-18:00
- Sunday 09:00-18:00
- British Transport Police
- 0800 40 50 40
Staffing
- Staffing level
- Full time
- Monday-Friday 05:15-01:00
- Saturday 05:15-01:00
- Sunday 08:00-01:00
