Stations & Destinations

Station Facilities: Hatfield (HAT)

79 Great North Road
Hatfield
Hertfordshire

AL9 5AB

Last changed: 15:46 on 5 May 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Saturday 06:20-20:00 Sunday 08:20-19:30
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep HAT to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Saturday 06:20-20:00 Sunday 08:20-19:30
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Saturday 06:20-20:00 Sunday 08:20-19:30

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	There are 2 ticket machines which accept cash & credit/debit cards and are approximately 7 feet in height and are blue in colour with a silver front and has the word TICKETS on the front. One of these is located next to the booking office counter in the booking hall. The other is located by the entrance in the car park so that tickets are available 24 hours a day, 7 days a week. In addition there is a credit/debit card only machine approximately 4 feet in height, blue in colour and has a logo FASTTICKETS above it which is opposite the booking office windows.
Machine Location	Opposite the booking office windows.

Telesales

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Hatfield station when travelling with:

First Capital Connect

General Services Information ^ Top

Service	Details
Customer Service	Yes
Customer Service - Primary Phone Number	0845 026 4700
Customer Service - Fax Number	0845 676 9904
Customer Service - Minicom/Textphone (For customers with hearing impairments)	0800 975 1052
Customer Service - Address	Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address	www.firstcapitalconnect.co.uk
Customer Service - Email Address	customer.relations.fcc@firstgroup.com
Left Luggage	No
Lost Property	Yes
Lost Property - Note	Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	No
Toilets	Yes
Baby Changing	No
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Hatfield station
Web Kiosk	Yes
Web Kiosk - Note	Bus/Train journey planner located outside the Booking Hall.
Post Box	Yes
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number	0800 058 2844
Helpline - Minicom/Textphone (For customers with hearing impairments)	0800 975 1052
Helpline - Note	The Helpline is available 7 days a week except Christmas Day.
Customer Help Points	No
Staff Help	No
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	Discretion is shown and assistance is provided where appropriate
Induction Loop	Yes
Ramp for Train Access	No
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Public Telephones	No
Accessible Public Telephones - Note	no
National Key Toilets	No
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	Step free access to Booking Office and London Bound platform only
Impaired Mobility Set Down	No
Disabled Parking	No
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Partial

Cycle Storage CCTV

Yes

Cycle Storage Location

front right hand side

Car Park: Station Car Park

Operator	National Car Parks Ltd
Primary Phone Number	0845 680 0023
Email Address	www.firstcapitalconnect.co.uk
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	742
Charges	£5.30 daily, £25.00 weekly, £85.00 monthly, £250.00 three-monthly, £800.00 annually

Location for Rail Replacement Services

Southbound and Northbound buses stop directly outside the station exit.

Taxi Rank

Yes

Bus Services

Yes

Bus Services - Note

‘Arriva ‘ operates a network of regular local bus routes around Hatfield and to surrounding towns and villages. For route maps and timetables:

www.arrivabus.co.uk

Buy a Hatfield PLUSBUS ticket with your train ticket, for unlimited bus travel around the town. For details:

www.plusbus.info

Bus stops are located at front of station

Metro Services

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline