Stations & Destinations

Station Facilities: Luton Airport Parkway (LTN)

Parkway Road
Luton
Bedfordshire

LU1 3JW

Last changed: 12:54 on 14 Apr 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Sunday 24 hours
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep LTN to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Sunday 24 hours
Staffing - Note	The station is closed to the public at night when trains are not running
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Sunday 24 hours

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes

Telesales

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Luton Airport Parkway station when travelling with:

First Capital Connect

Penalty Fares do not apply if travelling with:

East Midlands Trains

General Services Information ^ Top

Service	Details
Customer Service	Yes
Customer Service - Primary Phone Number	0845 026 4700
Customer Service - Fax Number	0845 676 9904
Customer Service - Minicom/Textphone (For customers with hearing impairments)	0800 975 1052
Customer Service - Address	Freepost RRBR-REEJ-KTKY FCC Customer Relations PO Box 443 PLYMOUTH PL4 6WP
Customer Service - Web Address	www.firstcapitalconnect.co.uk
Customer Service - Email Address	customer.relations.fcc@firstgroup.com
Left Luggage	No
Lost Property	Yes
Lost Property - Note	Lost property enquiries to 0845 026 4700, open 7 days a week, from 0700 to 2200, except Christmas Day.
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Waiting Rooms - Note	on platforms and on station concourse and mezzanine levels
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	Yes
Showers	Yes
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Luton Airport Parkway station
Web Kiosk	No
Post Box	Yes
Tourist Information Office	No
ATM Machine	Yes
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Monday-Sunday 07:00-22:00 Holidays: Christmas Day Closed
Helpline - Primary Phone Number	0800 058 2844
Helpline - Minicom/Textphone (For customers with hearing impairments)	0800 975 1052
Helpline - Note	The Helpline is available 7 days a week except Christmas Day.
Customer Help Points	Yes
Staff Help	Monday-Sunday 24 hours
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Taxis - Note	All 'welcome to station' posters display the number of a cab company which can supply an accessible vehicle.
Accessible Public Telephones	No
National Key Toilets	Yes
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Escalator, steps and lifts to all platforms. Staff available for assisted travel
Impaired Mobility Set Down	Yes
Disabled Parking	No
Accessible Car Park Equipment	No
Accessible Car Park Equipment - Note	Car parking is free to blue or orange badge holders
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

100

Cycle Storage Sheltered

Cycle Storage CCTV

Yes

Cycle Storage Location

in station forecourt

Car Park: Station Car Park

Operator	National Car Parks Ltd
Primary Phone Number	0845 680 0023
Web Address	www.firstcapitalconnect.co.uk
Email Address	customer.service@ncp.co.uk
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	815
Charges	£6.00 daily, £27.50 weekly, £100.00 monthly, £280.00 three-monthly, £950.00 annually

Taxi Rank

Yes

Bus Services

Yes

Bus Services - Note

‘Arriva' and ‘Centrebus' both operate a network of daily, frequent bus routes around Luton and also to nearby towns and villages. For route maps and timetables: www.arrivabus.co.uk and www.centrebus.co.uk

Buy a Luton PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Metro Services

Airport

Yes

Airport - Note

LUTON AIRPORT: A 'train2plane' shuttle bus service operates to and from Luton Airport Parkway Station and the airport terminal, every 10 minutes between 0500 & 2400. The service connects with all trains overnight. This is normally just a 5 minute trip to/from the airport terminal building.

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline