Tunbridge Wells (TBW)
Managed by Southeastern
Station facilities
-
Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Note on both platforms Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Find WiFi Hotspots around Tunbridge Wells station Web kiosk No -
Post box
Note Outside the station -
Tourist information office
Tourist information office No -
Shops
Shops Yes
Tunbridge Wells
Ticket buying and collection
- Ticket office opening
Monday-Friday 05:55-21:40
Saturday 06:30-20:40
Sunday 06:40-21:55
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
On way in to access trains
- Penalty fares
-
Penalty Fares apply to journeys from Tunbridge Wells station when travelling with:
- Southeastern
Accessibility and mobility access
- Customer help points
-
Yes
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
- Staff help
-
Monday-Friday 05:00-01:00
Saturday 05:00-01:00
Sunday 05:00-01:00
- Accessible ticket machines
Yes
booking hall
- Accessible ticket office counter
Yes
- Induction loop
Yes
- Ramp for train access
Yes
- Please seek assistance from staff
- Accessible taxis
No
- Accessible public telephones
No
- Accessible toilets
No
- Step free access coverage
Whole station
Platform 1 accessible. Platform 2 via lift from street level.
.- Impaired mobility set down
Yes
- Disabled parking
Yes
- 3 spaces
Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
-
Yes
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours - Left luggage
-
No
- Lost property
-
Yes
Phone customer services 0845 000 2222 to reclaim lost property
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Saturday 05:00-00:48
Sunday 05:00-01:00
Monday-Friday 05:00-01:00
Saturday 05:00-01:00
Staff may not always be available during staffing times to provide assistance and booking assistance, if required,in advance is advised although not compulsory- CCTV
-
Within station
Car park
Station map
- Station plan
- View larger version
- Stations made easy
- Show [TBW] route