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Station Facilities: Windsor & Eton Riverside (WNR)

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep WNR to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Saturday 06:40-20:20 Sunday 08:50-18:20
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 06:40-20:20 Sunday 08:50-18:20
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

On the station concourse.

Cards/Cash accepted

Telesales Yes
Telesales - Note

Please contact our Customer Service Centre on 0845 6000 650

Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from Windsor & Eton Riverside station when travelling with:

  • First Great Western
  • South West Trains

General Services Information ^ Top

Service Details
Customer Service Yes
Customer Service - Primary Phone Number 0845-6000-650
Customer Service - Note Please contact our Customer Service Centre on 0845 6000 650
Left Luggage No
Lost Property Yes
Lost Property - Note Lost Property enquiries tel 020 7401 7861(0730-1930 Mon-Fri)
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area No
Waiting Rooms None
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing No
Showers Yes
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Windsor & Eton Riverside station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops No

Accessibility ^ Top

Service Details
Helpline Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note

Please contact our Assisted Travel Team: 0800 52 82 231

Customer Help Points Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help To be confirmed by station operator
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Accessible Ticket Office Counter No
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Public Telephones No
Nearest Stations With More Facilities Staines
National Key Toilets Yes
National Key Toilets - Note

A National Key Scheme toilet is available. Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 3222, minicom: 020 7250 4119, fax: 020 7250 0212, email: radar@radar.org.uk, web www.radar.org.uk/ site:

Step Free Access Coverage Whole station
Step Free Access Coverage - Note
  • There is level access to all platforms until around 2000. After 2000 access to the station is via three steps. 

    Customers who wish to use the station after 1945 are advised to contact our Assisted Travel Team on 0800 52 82 100 who will arrange alternative transport to/from Staines.

Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 2
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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