Last updated:Today at 11:46
Train companies affected:South Western Railway
Brundall Gardens (BGA)
Brundall Gardens station, West End Avenue, Brundall, Norfolk, NR13 5RG
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This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.
Station Information
Ticket Office
Opening Hours
No
Ticket Machines
No
Collect tickets bought online
- No
Accessible ticket machines
No
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Norwich) - Adjacent to the footbridge steps, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Great Yarmouth and Lowestoft) - In front of the waiting room, fixed to the grey post beneath the customer information screen
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
Ticket barriers and gates
No
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
- Waiting rooms Monday to Sunday: Yes
On Platform 2 (for trains towards Great Yarmouth and Lowestoft)
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Norwich) - Adjacent to the footbridge steps, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Great Yarmouth and Lowestoft) - In front of the waiting room, fixed to the grey post beneath the customer information screen
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Sunday: Yes
On Platform 2 (for trains towards Great Yarmouth and Lowestoft)
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
There are four cycle stands on Platform 2 (for trains towards Great Yarmouth and Lowestoft) - two are located underneath the footbridge steps, and the other two are next to the set of four information poster boards, just beyond the waiting room.
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stop on Cucumber Lane.
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