Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Cold drinks vending machine
Food vending machine -
ATM machine
ATM machine -
Toilets
Toilets On platforms 2/3 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
-
Shops
Shops News agent
Passport Photo Booth
Ilford
Getting to and from the station
- Car Park
Station Car Park- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080 (for car park queries only)
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 15
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £5.00
- Off peak rate
- £4.00
- Weekly rate
- £28.90
- Monthly rate
- £101.70
- Annual rate
- £ 1037.50
- CCTV Coverage
- No
- Cycle Parking
- Cycle storage type
- Stands
- Sheltered cycle storage
- Yes
- Cycle storage location
- 8 cycle spaces on platform 1
- Cycle storage spaces
- 8
- CCTV Coverage
- Yes
- Onward travel information
-
Transport for London buses operate from outside the station
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 06:10 - 20:00
- Location
-
Located in the ticket hall on platform 1
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- London fare zone
- Zone 4
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Customer help points
- Yes
-
Help points are located on platform 1, platform 2/3 and platform 4/5 .
- Lost Property
- Yes
-
Monday - Friday 08:00 - 18:00
Saturday Closed
Sunday Closed
- 0845 600 7245 (option 7)
- Customer Services
-
The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at Bus Stop F on Ilford Hill
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Refreshment facilities
- Yes
- Cold drinks vending machine
Food vending machine - Shops
- Yes
- Type of shops available
- News agent
Passport Photo Booth - Toilets
- Yes
- Toilets Location
- On platforms 2/3
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
-
RADAR key accessible toilet available on footbridge corridor, near steps leading to platform 1
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Helpline Contact
- 0800 028 28 78
- Helpline opening hours
-
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- No
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
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