Ilford (IFD)
Managed by TfL Rail
Station facilities
-
Station seating facilities
Station seating facilities Platform 3
-
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The Ladies toilets are located on Platform 3; the Gents toilets are located on Platforms 3 and 4. The National key toilets are located on the footbridge corridor, near the steps leading to Platform 1; these toilets are operated by a radar key. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note Outside front of station
-
Tourist information office
-
Shops
Shops Coffee & snacks
Ilford
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- Yes
- Storage location
-
On platform 4
- Storage spaces
- 140
-
140 spaces on platform 4 with an additional 18 at the York Road entrance.
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Transport for London buses operate from outside the station
Information to plan your onward journey is available in a printable format here
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:10 - 20:00
Saturday 06:10 - 20:00
Sunday 07:10 - 20:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
-
Tickets can be collected onto Greater Anglia smartcards at this station.
- London fare zone
- Zone 4
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Sunday 04:30 - 01:30
Staffed from first train until last
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
-
Help points are located in the ticket hall, on platform 1, platform 3, and by the York Road entrance gate.
- Lost Property
- Yes
-
Monday - Friday 08:30 - 16:00
Excluding bank holiday
- 0343 222 1234
- Customer Services
- 0343 222 1234
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station road, adjacent to Bodgers Department Store
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
-
Outside front of station
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Type of shops available
-
Coffee & snacks
- Toilets
- Yes
- Toilets Location
- The Ladies toilets are located on Platform 3; the Gents toilets are located on Platforms 3 and 4. The National key toilets are located on the footbridge corridor, near the steps leading to Platform 1; these toilets are operated by a radar key.
- Accessible toilets
- No
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platform 3
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 03432222000
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
Public Holidays Closed
- Staff help available
- Yes
-
Staff are available to give assistance from the first train to the last train
- Step free access coverage
- No
- Step free access note
- Wheelchairs available
- Yes
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