Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Coffee kioskCold drinks vending machine
Food vending machineFood outlet (Seating unavailable) -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets On platforms 3/4 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
Note -
Tourist information office
-
Shops
Shops News agent
Dry cleaner
Romford
Getting to and from the station
- Car Park
No- Cycle Parking
- Cycle storage type
- Stands,Wheel Racks
- Sheltered cycle storage
- Yes
- Cycle storage location
- 10 cycle racks on platform 2
- Cycle storage spaces
- 10
- CCTV Coverage
- Yes
- Onward travel information
-
Transport for London buses operate from outside the station
- Taxi
-
Close to station entrance
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket Buying and Collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:00 - 20:00
Saturday 06:15 - 20:00
Sunday 07:10 - 20:10
- Location
-
In the ticket hall
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Situated on the concourse as you enter the station.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- London fare zone
- Zone 6
Staffing and General Services
- Information available from staff
- Information services - opening times
-
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 04:20 - 01:30
Sunday 05:30 - 01:30
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
Situated within the subway area.
- Lost Property
- Yes
-
Monday - Friday 08:00 - 18:00
Saturday Closed
Sunday Closed
- 0845 600 7245 (option 7)
- Customer Services
-
The hours shown are for the Customer Relations team on 0845 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on Atlanta Boulevard
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Situated on the concourse and within the subway area
- Post box
- Yes
- Refreshment facilities
- Yes
- Coffee kiosk
Cold drinks vending machine
Food vending machine
Food outlet (Seating unavailable) - Shops
- Yes
- Type of shops available
- News agent
Dry cleaner - Toilets
- Yes
- Toilets Location
- On platforms 3/4
- Baby changing facilities
- Yes
- National key toilets
- Yes
- National key toilets location
-
Accessible (RADAR key) toilet situated on platform 4
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and Mobility access
- Helpline Contact
- 0800 028 28 78
- Helpline opening hours
-
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Note - the ramps at the station are fairly steep.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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