Accessibility information

Staff available for assistance^ Top

Monday-Friday	24 hours
Saturday	24 hours
Sunday	24 hours

Train Company contact information^ Top

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.
Primary Telephone Number	08457 225 225
Email Address	assisted.travel@eastcoast.co.uk
Monday-Saturday	08:00-20:00
Sunday	10:00-20:00

Telesales contact information^ Top

Monday-Saturday	08:00-20:00
Sunday	10:00-20:00
Primary Telephone Number	08457 225 225
Address	Baron House Neville Street Newcastle-Upon-Tyne
Postcode	NE1 5DN
Tickets delivered by First Class Post if booked within 5 working days of travel. Next Day Special Delivery available for a £5 fee. Ticket on Departure available to all National ToD Issuing locations.

Drop off point^ Top

Yes

Accessible car parking^ Top

Parking is chargeable for all vehicles
Disabled Spaces	9
Spaces available	9

Car parking charges^ Top

Annual	£1566.00
Daily	£14.50
Monthly	£203.00
Off Peak	12:00 - 02:29 £6.00 (Leisure rate)
Hour	£1.00 Short Stay car park at front of station
Three Monthly	£522.00
Weekly	£58.00

Ticket office opening hours^ Top

Advance tickets & reservations and Railcards only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00
Monday-Saturday	05:00-21:20
Sunday	07:30-21:20

Ticket office accessibility^ Top

Induction loops available?	Yes
Level access	No
Low counters	No

Accessible toilets^ Top

Accessible Toilets Available	Yes
Locked	Unlocked
Key Type	RADAR Key

Baby change facility^ Top

Yes

Additional Information^ Top

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