Peterborough (PBO)

Accessibility information

    Staff available for assistance^ Top

    Monday-Saturday 03:00-23:30
    Sunday 06:00-00:30

    Train Company contact information^ Top

    Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.

    Primary Telephone Number 08457 225 225
    Email Address assisted.travel@eastcoast.co.uk
    Monday-Saturday 08:00-20:00
    Sunday 10:00-20:00

    Telesales contact information^ Top

    Monday-Saturday 08:00-20:00
    Sunday 10:00-20:00
    Primary Telephone Number 08457 225 225
    Address Baron House Neville Street Newcastle-Upon-Tyne
    Postcode NE1 5DN

    Tickets delivered by First Class Post if booked within 5 working days of travel.

    Next Day Special Delivery available for a £5 fee.

    Ticket on Departure available to all National ToD Issuing locations.

    Drop off point^ Top

    Yes

    Accessible car parking^ Top

    Parking is chargeable for all vehicles
    Disabled Spaces 12
    Spaces available 12

    Car parking charges^ Top

    Annual 1850 Reserved; £1350 Non-Reserved
    Daily £6 (Sat-Sun)
    Monthly £175
    Peak £12.50 - 5 to 24 hours (Mon-Fri) Up to 5 hours £6.00
    Hour Short Stay (Max 1 hour) £1
    Three Monthly £450
    Weekly £50

    Ticket office opening hours^ Top

    Advance tickets and seat reservations only available during the following hours:-             

    Monday - Saturday 07:30 - 19:30 

    Sunday 09:00 - 19:00              

     

    Monday-Saturday 06:00-21:00
    Sunday 08:05-21:00

    Ticket office accessibility^ Top

    Induction loops available? Yes Induction loops are available
    Level access No
    Low counters No

    Accessible toilets^ Top

    Accessible Toilets Available Yes
    Locked Locked
    Key Type RADAR Key

    Baby change facility^ Top

    Yes

    Additional Information^ Top

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