Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms Available Note Platform roofs on 1/3 and 4 with plenty of metal seats. Waiting room on platforms 1/3.
Women-only waiting room No -
Trolleys
-
Refreshments
Note Coffee shop
-
ATM machine
ATM machine Yes Notes Located on concourse
Located by the ticket office
Bureau de change No -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
Note Post Office located nearby -
Tourist information office
Tourist information office Yes Note Croydon Visitor Centre
1-3 Station Approach, Croydon CR0 1LF
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Shops
Shops Yes Note News agent
High street shops
West Croydon
- Connection time
- 4 minutes (minimum)
- Car park
No
- Taxi rank
-
Yes
Information on taxis from this station is available at www.traintaxi.co.uk
- Rail replacement
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Either outside station or East Croydon Bus Station.
- Bus services
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Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
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Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
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Monday-Friday 06:25-20:15
Saturday 06:25-20:15
Sunday 08:10-17:45
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
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Yes
Located in the booking hall
- Get Oyster card here
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Yes
- Top up Oyster pay as you go here
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Yes
- Use Oyster pay as you go here
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Yes
- Oyster information
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- London fare zone
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Zone 5
- Penalty fares
-
Penalty Fares apply to journeys from West Croydon station when travelling with:
- London Overground
- Southern Railway
Accessibility and mobility access
- Customer help points
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Yes
Help points on platforms 1/3 and 4. Customer assistance office on platform 1.
- Staff help
-
Monday-Friday 06:25-20:15
Saturday 06:25-20:15
Sunday 08:10-17:45
- Accessible ticket machines
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Yes
- Accessible ticket office counter
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No
- Induction loop
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Yes
- Ramp for train access
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Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Accessible taxis
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Yes
- Accessible public telephones
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No
- Nearest stations with more facilities
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East Croydon
East Croydon - Accessible toilets
-
No
- Step free access coverage
- All platforms
Step-free access via car park and side gate to platforms 1 and 3 (to London). Step-free access via separate side gate to platform 4 (to Sutton). Both side gates are kept locked but have help buttons to request use and are remotely operated. Both are available from first to last train.
- Impaired mobility set down
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No
- Disabled parking
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No
- Accessible car park equipment
-
No
No car park
- Wheelchairs
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No
- Ticket gates
- Yes
General services information
- Customer service
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No
- Left luggage
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No
- Lost property
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Yes
Call Southern Customer Services 08451 272920 for lost property on Southern trains.
.
Property found on London Overground trains or stations may be held locally for a few days before being sent on to TfL's Lost Property Office, typically arriving between two and seven days after it was lost. For enquiries, please call 0845 330 9882 (0830 – 1600, Monday to Friday except Bank Holidays)
If you have left your property at a specific station within the past two days, you can enquire at the station's ticket office, or use the
- British Transport Police
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0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 06:25-20:15
Saturday 06:25-20:15
Sunday 08:10-17:45 - CCTV
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Within station
Station map
- Station plan
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