Last updated:Today at 19:05
Train companies affected:South Western Railway
West Drayton (WDT)
West Drayton station, Station Approach, West Drayton, Greater London, UB7 9DY
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The lifts are out of order between Concourse and Platform 2 & 3 at West Drayton station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 19:40
- Opening Hours Saturday: 06:30 - 19:40
- Opening Hours Sunday: 08:10 - 15:30
Location
Station Entrance
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located in the ticket hall on Station Approach.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Nearby shop sells Oyster cards.
Oyster cards can be purchased from the Ticket Vending Machine.
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Smartcard notes
Travelling with Contactless is available.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Staff Help Available
Yes
Staff are available to assist from the first to last train.
Customer Help Points
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services Notes
Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Accessibility Category A.
This station has step free access to all platforms.
Staff ramp assistance is always available.
Accessible seating is available on platforms 3&4
Wheelchairs are available from first to last train.
Ticket barriers and gates
Yes
West Drayton has a Secure Station accreditation
Accessible ticket machines
Yes
Accessible ticket machines are located in the ticket hall on Station Approach.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
An accessible toilet is located on Platform 4. This toilet is operated with a radar key.
Waiting rooms
Yes
An accessible, heated waiting room is located on Platform 3 & 4.
Seating area
Yes
Waiting rooms located on platform 3 & 4
Waiting Shelters located on platform 4
Multiple uncovered seats available on across platform 3 & 4
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Due to station improvement works the car park is currently closed.
Accessible car park equipment
No
Staff Help
Staff help available
Yes
Staff are available to assist from the first to last train.
Customer Help Points and Meeting Point
Yes
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
.
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Toilets
Yes
Both Male & Female Toilets located on Platform 4
Accessible Toilet also located on Platform 4, Radar Key required to access.
Accessible Toilets
Yes
An accessible toilet is located on Platform 4. This toilet is operated with a radar key.
Baby Changing
No
Waiting Rooms
Yes
An accessible, heated waiting room is located on Platform 3 & 4.
Seating Area
Yes
Waiting rooms located on platform 3 & 4
Waiting Shelters located on platform 4
Multiple uncovered seats available on across platform 3 & 4
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Refreshment Facilities
No
Pay Phones
No
Bicycle Storage
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stop E outside station entrance (both directions)
Transport for London Buses operate from outside the station.
Information to plan your onward journey click Here
Links to Heathrow Airport - Via Elizabeth Line, Change at Hayes & Harlington, for Heathrow Services.
Alternatively, you can take local buses 350 & U3 from Ferrers Avenue, Stop H.
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