Wheelchairs & Powered Scooters

Wheelchairs

Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide by 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 550mm.

There are a limited number of spaces available to wheelchair users on each train, it is important therefore that you recommend that customers book their space in advance.

Powered Scooters

Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, you should contact the Train Company to check they can safely accommodate your scooter.

Please remember to contact the Train Company to confirm that all the stations and trains you want to use are accessible. If you require assistance please let them know at least 24 hours in advance.

Wheelchair Dimensions

Standard wheelchair Dimensions image

                           

Further Information

Useful information from the Government on mobility scooters and powered wheelchairs is available at www.gov.uk/government/publications/mobility-scooters-and-powered-wheelchairs-on-the-road-some-guidance-for-users or by clicking the image on the left.

 

 

 

 

 

Train Operating Company Policy's

Below is a summary of each Train Operators and their Policy, along with contact details.

c2c

 
Telephone:

01702 357 640, 08457 125 988

Policy:

Length: 1200mm

Width: 700mm

Chiltern Railways

 
Telephone:

08456 005 165, 08457 078 051

Policy:

Length: 1200mm

Width: 700mm

CrossCountry

 
Telephone:

Telephone: 0344 811 0125
08:00 - 20:00 Monday to Sunday (except Christmas Day and Boxing Day)

Textphone: 0344 811 0126
08:00 - 20:00 Monday to Saturday (except Christmas Day and Boxing Day)

Email: Journeycare@crosscountrytrains.co.uk
08:00 – 20:00 Monday to Sunday (except Christmas Day and Boxing Day)

 

Policy:

Length: 1200mm

Width: 700mm

East Midlands Trains

 
Telephone:

03457 125 678

Policy:

To travel on our trains with a powered scooter, an East Midlands Trains scooter pass is required.

As powered scooters are designed for the about-town environment and come in different shapes and sizes, many of them are unsuitable for train travel. For safety reasons, only customers who hold a Scooter Card will be allowed to bring unfolded scooters onto our services.

The criteria for a Scooter card is:

• Three-wheeled scooters or those with a triangular footprint (two wheels at the front close together and two wheels at the rear) that fall within the following size dimensions and are a maximum length of 1000mm and width of 700mm and are:

             • a maximum speed of 4mph
             • do not exceed 300kg when it is carrying its user

• have a free-wheeling facility for use in case of powerfailure
• have sealed batteries
• be able to negotiate gradients of eight degrees or more or
• is a scooter that can be folded down to a size that can be accommodated as hand luggage.

To see if your scooter fits the requirements please contact the team on 08000 11 33 23 or visit www.rica.org.uk

Gatwick Express

 
Telephone:

0800 138 1016 (Textphone 0800 138 1018)

Policy:
Maximum length: 1200mm
Maximum width: 700mm
Combined weight (scooter and user): 300kg

For more information, see the Gatwick Express website.

Grand Central

 
Telephone:

0845 603 4852

Policy:

Length: 1200mm

Width: 700mm

Great Northern

 
Telephone:

0800 058 2844 (Textphone 0800 138 1018)

Policy:
Maximum length: 1200mm
Maximum width: 700mm
Combined weight (scooter and user): 300kg

For more information, see the Great Northern website.

Great Western Railway

 
Telephone:

08001 971 329 or type talk on 18001 0800 197 1329

Policy:

A scooter permit scheme is in operation for all scooters that cannot be folded down and taken onto the train as luggage. Please contact Great Western Railway to obtain a permit.

Max Length: 1200mm

Max Width: 700mm or 610mm on Coach L First Class HST

Maximum combined weight of user and scooter: 300kg

Greater Anglia

 
Telephone:

08000 282 878

Policy:

Length: 1200mm

Width: 700mm

Maximum combined weight of user and scooter: 300kg

Heathrow Express

 
Telephone:

0845 600 1515, 0121 410 5284

Policy:

Mobility scooters are not allowed onboard our trains as they cannot be secured for the journey

Hull Trains

 
Telephone:

03450 710 222, 0800 316 1323 (assisted travel)

Policy:

This policy applies to both wheelchairs and powered scooters

Length: 1200mm

Width: 700mm

Height:1350mm

Weight: 300kg

Island Line Trains

 
Website:

www.southwesternrailway.com/destinations-and-offers/island-line

Telephone:

0800 528 2100, 0800 692 0792 (textphone)

Policy:

Length: 1200mm

Width: 700mm

Maximum combined weight of user and scooter: 230kg

LNER

 
Telephone:

03457 225 225

Policy:

Electric and Azuma Trains (225)

Length: 1200mm

Width: 700mm

Diesel Trains (HST 125)

First Class

Length:1200mm

Width: 700mm in Standard and 550mm in First Class

London Northwestern Railway / West Midlands Railway

 
Telephone:

0800 092 4260

Policy:

Length: 1200mm

Width: 700mm

Maximum weight of wheelchair and passenger must not exceed a combined weight of 300kg.

London Overground

 
Telephone:

0343 222 1234

Textphone:

020 3031 9331

Policy:

Length: 1200mm

Width: 700mm

Weight: 300kg

Merseyrail

 
Telephone:

08000 277 347, 0151 702 2071

Policy:

Length: 1200mm

Width: 700mm

Northern

 
Telephone:

08456 008 008, 08456 045 608

Policy:
Only scooters that are folded down and carried on as luggage can travel on our trains.

ScotRail

 
Telephone:

0800 912 2901, 18001 0800 912 2901 (text phone)

Policy:

A Light Travel Scooter with the measurements below:

Length: 1040mm

Width: 560mm

Maximum combined weight of user and scooter: 300kg

Southeastern

 
Telephone:

08007 834 524, Textphone 08007 834 548

Policy:

All Trains

Length: 1200mm

Width: 700mm

Southern

 
Telephone:

0800 138 1016 (Textphone 0800 138 1018)

Policy:
Maximum length: 1200mm
Maximum width: 700mm
Combined weight (scooter and user): 300kg

For more information, see the Southern website.

South Western Railway

 
Website:

https://www.southwesternrailway.com/

Telephone:

0800 528 2100, 0800 692 0792 (textphone)

Policy:

Scooter permit scheme. Please contact South Western Railway Customer Services.

Length: 1200m

Width: 700mm

Maximum combined weight of user and scooter: 300kg

TfL Rail

 
Telephone:

0343 222 3456

Policy:

Length: 1200mm

Width: 700mm

Maximum combined weight of user and scooter: 300kg

We can carry scooters and wheelchairs up to 700mm wide and 1200mm long with a maximum weight of 300kg (including your weight), as per the The Rail Vehicle Accessibility Regulations 1998 http://www.legislation.gov.uk/uksi/1998/2456/contents/made

Transport for Wales

 
Telephone:

0333 005 0501, 0333 211 202

Policy:

 

Combined weight of both the scooter and passenger should not exceed 300kg

Scooter dimensions max 1200mm long x max 700mm wide to fit safely within the width of the anti-slip surface of our ramps

Turning radius no more than 900mm

Needs to be able to climb a gradient to access the train

Must have freewheel/brake release and be fitted with an anti-tipping device

User should be able to walk to a seat on the train

 

Thameslink

 
Telephone:

0800 058 2844 (Textphone 0800 138 1018)

Policy:
Maximum length: 1200mm
Maximum width: 700mm
Combined weight (scooter and user): 300kg

For more information, see the Thameslink website.

TransPennine Express

 
Telephone:

0800 107 2149

www.tpexpress.co.uk

Policy:

Folded or dismantled mobility scooters can be accommodated on all TransPennine Express services. Your scooter should be folded or dismantled before boarding. You can book luggage assistance to help put the scooter onto the train but staff are not able to fold or dismantle the scooter for you.

For your safety, and the safety of other customers and staff, fully assembled mobility scooters can only be carried where you are in possession of a TransPennine Express Scooter Card.

To apply for a scooter card, visit www.tpexpress.co.uk/travelling-with-us/assisted-travel

Scooter cards are valid for 12 months from issue.

Criteria apply when requesting a TransPennine Express scooter card. These include but are not limited to:

  • Scooter Class: Class 2 Only
  • Maximum length: 1200mm
  • Maximum width: 700mm
  • Maximum combined weight (scooter and user): 300kg

The turning radius and ramp climbing ability of your scooter will also be considered and any scooter card issued will detail those stations where it is safe for you to board and alight with your specific scooter.

If TransPennine Express are unable to issue you with a Scooter Card due to concerns for your safety and the safety of others and you are unable to fold or dismantle your scooter before boarding, you may wish to request the use of a station wheelchair or buggy to help you complete your journey.

Virgin Trains

 
Telephone:

08000 158 123 or Textphone 08000 158 124

Policy:

Length: 1200mm

Width: 700mm