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Last updated:Today at 21:28
Train companies affected:Greater Anglia, Stansted Express
Last updated:Today at 11:42
Train companies affected:National Rail

Great Chesterford (GRC)

Great Chesterford station, Station Road, Great Chesterford, Essex, CB10 1NY

Live trains

Radio buttons live-trains-finder-type

Lift status

There are no lifts at this station.

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from information point

Customer Information Screens

  • Announcements

Staff Help Available

  • Staff Help Available Monday to Sunday: No

This is a Driver only operated train service and the station is unstaffed and step free on the London bound side only. Customers are advised to use Bishops Stortford Station (15 miles south) for trains to London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Customer Help Points

Yes

On each platform

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This station has step free access to London bound platform only. No step free access to the Cambridge-bound platform.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point will be arranged on request.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Sunday: No

This is a Driver only operated train service and the station is unstaffed and step free on the London bound side only. Customers are advised to use Bishops Stortford Station (15 miles south) for trains to London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Customer Help Points and Meeting Point

Yes

On each platform

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Spaces

16 spaces

Type of Storage

Stands

Location

On platform 1

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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